Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer to lead day-to-day operations and turn strategic ambitions into measurable growth. The role oversees service delivery, finance, resourcing, client operations, and business performance, while acting as a trusted deputy to the CEO. Responsibilities include developing commercial plans, launching new services, building strategic partnerships, strengthening client experience, and leading the leadership team. The COO will also guide governance, risk management, continuous improvement, organizational design, and the adoption of emerging technologies. Candidates should bring senior operational leadership experience, ideally in professional services, HR consulting, or a similarly people-focused business, along with a strong record of commercial growth. Experience launching services, developing partnerships, leading teams, and serving as a CEO’s trusted deputy is important. The role calls for sound governance and risk expertise, preferably including ISO 27001, as well as excellent judgment, communication, and relationship-building skills. Relevant experience in HR, payroll, or HR technology consulting and a balance of people-focused leadership with commercial acumen are also sought.