ABOUT YOU You’re a strategic leader who is passionate about delighting customers, team members, and our shareholders alike because you know how to balance operational excellence, a servant leadership mindset, and productivity improvements. You are deeply knowledgeable in and truly enjoy warehouse operations, customer service, transportation, 3PL integrations, and technology. You thrive in a fast-paced (and we mean fast) environment. And your values are aligned with B Corporations and our company’s guiding principles. Most importantly, you’re eager to take on a role with significant responsibility for our company’s growth, which reports directly to the Founder and CEO at our Brooklyn, NY headquarters. ABOUT THE ROLE Ensures our people, processes, systems, and physical infrastructure is built to scale, delivering seasonal peaks and long-term growth. Leads, inspires, motivates, and develops the operations management team by effectively establishing priorities, goals, and resourcing plans that support our unified culture and aligned business priorities. Makes business decisions with an understanding of costs, profits, risk, impact on people and the planet, and return on investment. AS A LEADER, YOU: Have demonstrated management and strategic decision-making abilities and expertise in warehouse operations, customer service, and transportation. Can effectively plan, budget, staff, and manage our in-house and 3PL warehouse operations, seasonal workforce, customer service, facilities, security, and drop ship teams resulting in an outstanding customer experience that positively distinguishes us as “best in class”. Have a track record of quality standards, efficiency, and delivering outstanding financial results. Can oversee significant projects such as the launch of new technology systems, warehouse redesign, and the evaluation of new distribution partners and company-operated warehouses.  Are a strong mentor with the ability to guide the team’s professional development-someone who celebrates success and is a motivator, as well as highly persuasive with excellent verbal and written communication skills. Analyze budgets, financial statements and manage costs to provide accurate data and identify critical business issues. Are a systematic and innovative thinker that encourages creativity and takes a critical thinking analysis approach to problem-solving. Maintain an in-depth, up-to-date knowledge of industry developments, technology, and competitors.