Chief Operating Officer, Northeast Hospital Corporation Greater Boston, MA Area

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

About Northeast Hospital Corporation

Northeast Hospital Corporation, part of Beth Israel Lahey Health, encompasses Beverly Hospital, Addison Gilbert Hospital, and BayRidge Hospital. With a consistently recognized reputation for high-quality care and safety, Beverly Hospital is home to centers of excellence in maternal-newborn health, cardiovascular services, orthopedics, and general surgical services. Addison Gilbert Hospital is an acute care facility in Gloucester with specialties in emergency medicine, adult inpatient care, oncology services, and ambulatory services. BayRidge Hospital is an inpatient psychiatric care facility in Lynn that offers high-quality mental health care, as well as substance use disorder treatment and partial hospitalization and outpatient services. Beverly, Addison Gilbert, and BayRidge Hospitals are proud members of Beth Israel Lahey Health, an integrated health system with a shared purpose of creating healthier communities—one person at a time—through seamless care and ground-breaking science, driven by excellence, innovation, and equity.

Job Description:

Reporting to the President, the Chief Operating Officer (COO) is responsible for leading and executing organizational strategy and overseeing day-to-day operations. The COO ensures alignment with Northeast Hospital Corporation's goals by delivering a high-quality, patient-centered care experience supported by safe, efficient, and effective operations.

Working closely with the President and senior leadership team, the COO drives operational excellence, strengthens organizational performance, and advances strategic priorities. This role requires regular communication with the President regarding major initiatives, operational performance, and issues affecting the health system, community, or institutional direction.

The COO leads the Senior Leadership Team in operational execution, strategic and operational planning, and goal setting. The role ensures strong collaboration across departments and clinical areas throughout Beth Israel Lahey Health (BILH) to enhance patient satisfaction, clinical quality, and operational efficiency. The COO also fosters a culture of accountability, teamwork, engagement, and continuous improvement.

The ideal candidate is an experienced, collaborative leader with deep expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate, and a track record of inspiring innovation and high performance.

Primary Responsibilities:

Align with BILH strategy to define next steps for organizational design across Northeast Hospital Corporation and BILH

Build credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagement

Establish strong relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departments

Develop a deep understanding of Northeast Hospital Corporation, BILH, its culture, community, market dynamics, and competitive landscape

Serve as a visible advocate for patients, employees, and the community

Reinforce a culture of accountability and teamwork using clear performance metrics and data-driven decision-making

Conduct a comprehensive assessment of operations and prioritize improvement opportunities

Partner with leadership to enhance patient experience and clinical quality

Support development and growth of key service lines aligned with community needs and organizational goals

Key Responsibilities:

Operational Leadership

Plan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standards

Lead implementation of strategic and operational plans in partnership with senior leadership

Align and optimize resources to achieve organizational goals, manage budgets, and address performance variances

Strategy & Growth

Collaborate on strategic planning, business development, and service line expansion

Evaluate market opportunities, demographics, and performance data to guide growth and investment decisions

Develop and measure ROI and effectiveness of programs and initiatives

Performance Management

Establish and monitor key performance indicators and benchmarking metrics

Oversee reporting processes and communicate results to executive stakeholders

Promote continuous improvement and adoption of best practices

Governance & Compliance

Ensure compliance with regulatory, legal, and accreditation standards

Stay current on healthcare trends, regulations, and industry practices and assess their impact on operations

Leadership & Talent Development

Lead, develop, and evaluate senior and matrixed leaders

Establish performance expectations and foster leadership development

Promote a culture of accountability, engagement, and collaboration

Provide strategic direction and mentorship to a team of leaders, strengthening operational performance, leadership capability, and alignment with enterprise priorities across clinical, academic, and administrative domains

External Engagement

Represent Northeast Hospital Corporation within the community and across the BILH system

Build strong relationships with community stakeholders and enhance organizational reputation

Required Qualifications:

Master’s degree in healthcare administration, business administration, or a related field (clinical background preferred)

Prior experience as a Chief Operating Officer, preferred

Minimum of 10 years in healthcare leadership, including at least 5 years in an executive role within a multi-hospital system

Demonstrated success leading within a matrixed organization

Experience in service line operations, program development, and physician relations

Knowledge, Skills, and Abilities

Deep knowledge of hospital and health system operations, strategic planning, and performance improvement

Command of the operational frameworks that underpin academic medicine, including trainee integration into clinical workflows, compensation structures and funding models that support the teaching mission.

Experience with population health management, ACO models, and risk-based contracting

Knowledge of managed care, including capitation and alternative payment models

Expertise in financial management, budgeting, and resource allocation

Strong understanding of regulatory requirements and compliance standards

Experience with organizational design and transformation

Familiarity with both the Massachusetts and New Hampshire healthcare landscape, regulations, and market dynamics

Experience driving community engagement through business development and clinical program deployment

Strong analytical, communication, and presentation skills

Ability to influence, negotiate, and build alignment across diverse stakeholders

Proven ability to lead and develop teams and achieve measurable results

Additional Focus Areas:

Strengthen partnerships across clinical, operational, and executive teams

Balance internal operational excellence with external community leadership and engagement

Pay Range:

$265,000.00 USD - $300,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. In addition to base compensation, this position may be eligible for additional compensation, which may include performance-based incentive bonuses.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled