VP, Partner Program Strategy & Operations Greater Boston, MA Area

Company Description

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

Job Description

The VP Partner Program Strategy & Operations and reports directly to the SVP of Global Channel and owns the strategic direction, execution, and performance of Nexthink's partner program. This role leads the restructuring and optimization of the GSI ecosystem as well as the broader channel program, establishing new partner tiers and benefits, driving partner revenue growth, managing partner health and relationships, and serving as the primary strategic partner to the SVP of Channel on all channel matters. Key responsibilities include:

Partner Strategy & Architecture

Design partner segmentation, tiers, incentives, benefits, and differentiated programs for GSIs, SIs, resellers, and other partner types.

Own the strategic vision and roadmap for the partner community

Establish program KPIs, performance metrics, and accountability frameworks

Develop program economics and ensure alignment with Nexthink's GTM objectives

Evolve program offerings based on partner feedback, competitive dynamics, and business needs

Partner Enablement & Success

Design and oversee enablement programs (training, certification, solution architecture)

Ensure partners have tools, resources, and support to win in their markets

Manage partner feedback loops and drive continuous program improvement

Lead partner community events, conferences, and executive forums

Drive adoption of new benefits and incentive structures post-restructuring

Partner Operations

Establish processes, systems, rules of engagement, deal registration, and conflict-resolution mechanisms.

Own partner-sourced bookings targets and revenue accountability

Monitor pipeline, forecast, and performance metrics

Develop incentive structures that drive desired behaviours

Partner with revops and build dashboards around partner-sourced and partner-influenced pipeline, productivity, activation, certifications, and partner health.

Diagnose what is working and what isn't.Report program health and investment allocation to SVP of Channel and leadership

Cross-Functional Collaboration & Execution

Partner with Sales leadership to align on partner strategy, territory management, and conflict resolution

Collaborate with Marketing on co-marketing, campaigns, and partner enablement

Work with Finance on partner economics, commission structures, and budget allocation

Coordinate with Product and Services teams on partner feedback and requirements

Lead internal alignment on partner program decisions and strategy

Program Transformation, Management & Governance

Lead the rollout of the new operating model across regions, including change management, governance, and field adoption.

Own partner program budget, resource allocation, and cost management

Build and lead partner program team (direct reports and cross-functional partners)

Establish governance processes for ongoing partner tier management

Maintain partner program documentation, contracts, and compliance

Qualifications

10+ years in channel management, partner programs, or strategic alliances

Proven track record building and scaling GSI/SI partner programs at enterprise software companies

Demonstrated experience leading transformational partner program initiatives

Strong vendor management and relationship building skills

Excellent negotiation, conflict resolution, and influence capabilities

Deep understanding of Partner business models and go-to-market strategies

Executive presence and ability to communicate across organizational levels

Strong analytical and business acumen

Additional Information

All your information will be kept confidential according to EEO guidelines.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.

🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.

📚 Free access to professional training platforms to explore your interests and enhance your skills.

🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.

💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.

📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Department: Sales Department

Dept: Sales Department

Division: Sales

Compensation: USD 195000 - USD 325000 - yearly