Prime Services Operations Lead - Vice President Greater Boston, MA Area

The Prime Services Operations Lead, Vice President, is a leadership role responsible for overseeing the operational support of Prime Services borrowing and lending activities, including settlement processes, collateral management, recon, billing, and corporate action event processing. This role ensures accurate trade processing, proper collateralization, asset servicing, risk mitigation, and regulatory compliance, while leading a global team and driving strategic improvements. The position also involves close collaboration with business partners to drive innovation in processes and systems to enhance efficiency, scalability, and risk management, ensuring operational solutions are closely aligned with State Street’s business objectives, industry practices, and evolving market needs.

Key Responsibilities

Provide governance/oversight of regional teams functions/controls/operating model

Translate business priorities/strategy from senior stakeholders into clear execution plans across teams/hubs, documenting material issues/risks appropriately

Track KRI/KPI/performance against business objectives and strategic priorities

Ownership/accountability for operational hub performance, efficiency, and risk

Drive operational preparedness for new products, tech transformations, and regulatory changes

Provide executive level reporting to communicate operational health, risks, trends, resource requirements, and improvement initiatives to senior leaders

Key Team Responsibilities

1. Trade & Transaction Management

Oversee daily processing of Prime Services transactions across markets (borrowing and lending transactions, collateralization/margin calls, triparty transactions, cash movements/wires, billing, and corporate actions)

Ensure timely and accurate trade capture, confirmation, settlement, and reconciliation

Partner with global custody teams on trade statuses and adjustments

Manage trade lifecycle events, like cash dividends, and mandatory/voluntary corporate actions, monthly billing processes

1. Collateral Management

Initiate and support client(borrower) side financing/collateralization waterfall, as well as Lending agent side collateralization(bilateral/triparty) processes

Manage initial collateral, collateral returns, margin calls, collateral disputes

Assist in optimizing collateral usage across funding, risk, and trading desks

Intraday and End of Day collateral sufficiency monitoring

1. Risk & Control

Identify and mitigate operational, settlement, counterparty, and corporate event risks

Ensure strong internal controls and adherence to audit requirements

Investigate and resolve cash/share internal/external breaks, fails, and counterparty discrepancies

Provide viable solutions and KRI’s to reduce and/or eliminate risk to Prime Services, State Street, and its clients

1. Regulatory Compliance

Ensure all Prime Services operational processes comply with relevant regulations, internal policies, and industry standards

Support reporting requirements and regulatory audits

Participate and track internal and external audits throughout the year, ensuring all deliverables and action items are handled timely

Maintain up-to-date knowledge of evolving regulatory/market changes

1. Stakeholder Management

Partner with Front Office, Risk, Treasury, Finance, and Technology teams to understand requirements, delivering solutions that support business growth and risk mitigation

Act as escalation point for operational issues working with teams to resolve and/or remove road blocks, and ensuring management transparency

Maintain relationships with counterparties, custodians, and clearing agents

Manage relationships with external vendors and technology partners, ensuring optimal performance and value from third-party platforms and services

1. Team Leadership

Manage and mentor operations staff and AVPs

Drive performance, training, and development

Promote a culture of accountability and continuous improvement

1. Process Improvement & Projects

Identify emerging technologies and process improvements to drive operational efficiency, trading profitability, risk reduction, and enhanced client experience with Prime Services products

Participate in system implementations and strategic transformation programs

Enhance scalability and efficiency of operations

Partner with business leaders, risk, compliance, and technology teams to understand requirements, delivering solutions that support business growth and risk mitigation

Required Qualifications

Bachelor’s degree in Finance, Economics, Business, or related field is preferred

8–10+ years of experience in financial services operations, with focus on Prime Services and principal trading

Strong understanding of Prime Services products and processes (e.g., trade lifecycle management/settlement/collateral, corporate actions, vendors)

Key Skills

Leadership and team management

Strong analytical and problem-solving abilities

Attention to detail and risk awareness

Excellent communication and stakeholder management

Process improvement and project management

Typical Work Environment

Fast-paced environment

High interaction with trading desks/client management, counterparties, and global custody teams

Time-sensitive operations aligned with market hours

Salary Range:

$110,000 - $181,250 Annual

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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About State Street

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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.