Associate Vice President Health System Quality & Operational Excellence Greater Dallas, TX Area

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Assistant Vice President for Quality & Operational Excellence is responsible for devising, planning, and leading the implementation of key comprehensive and integrated strategies in support of the Office of the CQO. Reporting directly to the CQO, the AVP will direct and integrate critical functions that are essential to the efficient and effective execution of the quality enterprise. Such functions include evaluating operations, analyzing data and information for reporting and informed decision making and recommending solutions to help achieve performance and strategic objectives. The AVP will ensure the coordination of activities across the areas of analytics, performance improvement, and project management to achieve quality and operational excellence.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

PPO medical plan, available day one at no cost for full-time employee-only coverage

100%25 coverage for preventive healthcare-no copay

Paid Time Off, available day one

Retirement Programs through the Teacher Retirement System of Texas (TRS)

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education

Bachelor's Degree in related field

Experience

10 years of progressively responsible experience in the following:

Building a team and service-oriented environment.

Proven record of strong strategic planning and management experience; demonstrated ability to closely collaborate with colleagues, senior leadership, and key stakeholders to ensure that resources are used effectively to grow a culture of continuous improvement and innovation.

Formal training and experience in industrial engineering or performance improvement.

Experience working with relational databases and other critical tools and solutions used to support formal data-driven decision making.

Preferred

Education

Master's Degree in industrial engineering, systems engineering, or related technical discipline.

Advanced degree preferred

Experience

10 years or more years experience in an academic medical center setting preferred.

JOB DUTIES

The AVP will plan, direct, and coordinate activities and programs in the area of Quality & Operational Excellence, and provide leadership for the following functions:

Analytics

Develops performance metrics and business intelligence tools, sustaining scorecards and dashboards and turning data into information/knowledge

Guides information discovery and offers recommendations to enable effective decision making

Analyzes current and emerging trends in quality and operational excellence to provide strategic approaches to improve the Health System's performance

Surveys internal practice and comparative industry benchmarks to analyze trends and indicators in related areas of work

Guides the development of performance measures, target methodologies and thresholds, and ensures accuracy of measure results

Understands customer business needs, translates business needs into analytics/reporting requirements to ensure successful delivery of reporting, dashboards and information tools.

Safeguards the integrity and security of institutional data

Performance Improvement

Clinical performance improvement - clinical decision support, data analysis and facilitating clinical teams with process improvement methods

Application of human factors to error prone processes

Performing flow analysis to improve patient appointment scheduling in a clinical setting (using swim lanes, value stream mapping, queuing theory, time driven activity based costing)

Using Lean and Six Sigma methodologies to analyze processes and eliminate wastes and defects on a hospital unit

Project Management

Oversees project management efforts within the health system to ensure established goals are met

Assists in the prioritization and deployment of health system projects to advance the organization in the area of quality and operational excellence

Systems Management

Develops a system to operationalize strategic decisions within the health system to meet expected levels of performance inclusive of structure, performance standards, reporting and review

Assists with identifying priorities and needs, determining how best to align and invest resources

Helps develop consistent practice standards to ensure the delivery of high quality care

Engages in research regarding new technologies and practices and works with subject matter experts to make recommendations for improvements

Work to establish a culture of continuous improvement and innovation within the health system that includes psychological safety, transparency and interdisciplinary approaches to provide high quality care

Financial Planning, Analysis and Management

Assists CQO with budget planning and development, assisting individual programs and cost centers with financials and reviewing and approving financial transactions where appropriate

Human Capital Management

Serves as Human Resources liaison, works closely with department supervisors to handle all HR related processes, reviews and approves PeopleSoft HCM transactions

Assists CQO with employee engagement efforts and action planning to ensure health work environment and engaged workforce

Performs other duties as assigned.

Knowledge, Skills and Abilities

Critical thinking skills

Systems-approach to problem solving

Self-starter and innovative problem solver

Effective communication and interpersonal skills

Sound process improvement facilitation skills

Six Sigma Black Belt or Green Belt a plus with JMP or Minitab experience

Proficiency with SQL/report development a plus

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.