Assistant Vice President, Corporate Action - IWPB Greater Hong Kong Area

GCB 5We are currently seeking a high calibre professional to join our team as Assistant Vice President

In this role you will:

Manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing

Assist the development and implementation of initiatives to enhance service quality and operational efficiency

Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery

Review and recommend improvement of the operations workflow for process streamline and effectiveness

Perform transaction approval process on daily operations

Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time

Review daily control sheets and reports to ensure exceptional cases are closely monitored

Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions

Prepare investigation reports including operational loss report for management review and approval

Monitor the service standard of custodians including participation of service review meetings

Preparation of management and regulatory report

Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes.

Handle customer complaint and perform investigation to identify the root cause with prompt service recovery

Monitor workflow of team members to ensure resources are allocated appropriately.

Provide guidance and training to team members to enhance their operations knowledge and competency

To be successful you will need:

Excellent knowledge of the market and banking products across all related asset classes

Solid experience in corporate action and securities operations

Familiar with the securities market and banking practice

Strong numerical skills

Good problem solving skills

Ability to meet tight deadlines

Good interpersonal relationships and communication skills with proficiency in English and Chinese

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.