Chief Operating Officer Greater Lancaster, PA Area

Job Description:

Family Resource Center is looking for a Chief Operating Officer to join our team.

The Chief Operating Officer serves as a key executive leader responsible for the strategic and operational oversight of all agency programs and services. The COO ensures organizational effectiveness, program quality, regulatory compliance, cross-functional integration, and alignment with the Agency's mission, strategic plan, and community impact goals.

Other duties may be assigned.

A. Executive Leadership & Program Oversight

Provide executive leadership, supervision, coaching, and performance management for Directors overseeing Subsidized Child Care, Child Care Food Program, Resource & Referral, Community Development, and other assigned program areas.

Lead the integration of agency programs and services to ensure seamless service delivery, client-centered outcomes, and operational effectiveness across departments.

Plan, implement, and oversee all programmatic activities to ensure compliance with federal, state, local, and funding source requirements.

Monitor organizational performance and evaluate program effectiveness using data, outcomes, quality indicators, and community impact measures.

Develop and implement strategies to strengthen service delivery, improve operational efficiency, and drive continuous quality improvement.

Analyze regulatory changes and lead organizational implementation strategies to ensure timely compliance and operational readiness.

Oversee agency-wide program quality assurance systems, performance monitoring processes, and required program reporting.

B. Strategic Planning & Organizational Growth

Partner with the Chief Executive Officer and Executive Team in developing and executing the Agency's strategic plan.

Lead the development of long-range programmatic plans, annual goals, objectives, and performance measures for review by the CEO and Board of Directors.

Assess emerging community needs and identify opportunities for program enhancement, expansion, and innovation.

Collaborate with the compliance staff to design and develop new programs, initiatives, and services that advance the Agency's mission and strategic priorities.

Assist the CEO and Board of Directors in evaluating program outcomes, organizational effectiveness, and strategic impact.

Recommend and implement policies, procedures, and operational practices that strengthen organizational performance and accountability.

C. Operations & Organizational Effectiveness

Develop and lead internal communication strategies that promote collaboration, coordination, and alignment across departments and operational functions.

Foster an organizational culture focused on innovation, accountability, equity, continuous improvement, and exceptional customer service.

Ensure consistent implementation of personnel policies, agency procedures, and organizational standards throughout program operations.

Lead cross-departmental initiatives that increase efficiency, reduce redundancy, and improve the client and employee experience.

Serve as a member of the executive leadership team and assist in organizational decision-making, risk management, and change management efforts.

D. Talent Management & Workforce Development

In partnership with the Chief Executive Officer and Director of Human Resources, oversee recruitment efforts and make recommendations regarding hiring, promotion, disciplinary action, and termination of program leadership and management staff.

Support Directors and Managers in the completion of employee performance evaluations, talent development plans, and succession planning activities.

Partner with Human Resources to develop and implement agency-wide staff development, leadership development, onboarding, and training programs.

Build leadership capacity across the organization through coaching, mentoring, and professional development initiatives.

E. Financial Stewardship

Assess programmatic and operational needs and assist in the development and management of annual agency and program budgets.

Monitor program expenditures and resource utilization to ensure fiscal responsibility and alignment with organizational priorities.

Collaborate with the Chief Financial Officer and Executive Team to evaluate program sustainability, funding opportunities, and resource allocation strategies.

F. Community Leadership & Advocacy

Represent the Agency with funders, government officials, community partners, coalitions, and other stakeholders.

Coordinate with the Chief Strategy Officer to support public policy, advocacy, education, and community engagement efforts related to agency services and priorities.

Strengthen strategic partnerships that advance the Agency's mission and increase community impact.

Serve as an ambassador for the Agency in the community and promote its vision, values, services, and accomplishments.

G. Resource Development & Grant Strategy

Partner with program, finance, strategy, development, and compliance staff to identify, research, and pursue public and private funding opportunities that support the Agency's mission, strategic priorities, and program sustainability.

Lead or support the development of grant proposals, applications, and supporting documentation, ensuring alignment between funding opportunities, program objectives, organizational capacity, and community needs.

Collaborate with program leadership to develop program designs, budgets, outcomes, and evaluation measures for grant submissions.

Monitor emerging funding opportunities, legislative initiatives, and public funding announcements to identify opportunities for organizational growth and innovation.

Support post-award implementation by ensuring funded activities are integrated into agency operations and meet grant requirements, performance expectations, and reporting obligations.

Foster a culture of resource development by engaging directors and managers in identifying funding needs, partnership opportunities, and strategies for long-term program sustainability.

H. Other Responsibilities

Serve as acting executive leader in the absence of the Chief Executive Officer as designated.

Lead special projects and strategic initiatives as assigned by the Chief Executive Officer.

Assume responsibility for other related duties necessary to advance the mission and operational success of the Agency.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Demonstrated executive leadership experience with the ability to provide strategic direction, operational oversight, and accountability across multiple programs, departments, and organizational functions.

Strong organizational management skills, including the ability to oversee complex operations, establish priorities, allocate resources, and ensure effective coordination across multiple programs and departments.

Comprehensive knowledge of nonprofit management, program administration, fiscal oversight, human resources practices, and applicable regulatory and contractual compliance requirements.

Strong financial management skills, including experience with budgeting, resource allocation, financial analysis, and maintaining fiscal accountability across multiple programs.

Exceptional interpersonal, written, and verbal communication skills, with the ability to effectively engage employees, executive leadership, Board members, community partners, funding agencies, and other stakeholders.

Strong analytical, critical thinking, and problem-solving skills, with the ability to evaluate complex organizational challenges, exercise sound judgment, manage organizational change, and make timely, informed decisions.

Demonstrated commitment to the organization's mission, vision, and core values, with an understanding of the needs of the individuals, families, and communities served.

EDUCATION and/or EXPERIENCE

Bachelor's degree in business administration, public administration, nonprofit management, or a related field (Master’s preferred).

10 years of management experience, including 3 years in a leadership role.

Pay Range:

$120,000.00-$160,000.00 Annual

Family Resource Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.