Chief Quality Officer- System Greater Los Angeles, CA Area

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Chief Quality Officer (CQO) is a senior executive leader responsible for advancing clinical excellence, patient safety, and high-reliability performance across the City of Hope system. Reporting to the System Chief Operating Officer, this role sets and executes a unified, enterprise-wide quality strategy to ensure safe, equitable, and evidence-based care.

The CQO serves as the principal clinical quality expert and strategic advisor to executive leadership and the Board, integrating quality, safety, regulatory readiness, analytics, and continuous improvement into the organization’s operating model. This leader partners closely with physicians, nursing, operational, and academic leaders to translate strategy into measurable outcomes across all care settings.

As a successful candidate, you will:

Lead System Quality Strategy & Alignment

Establish and execute a national quality and patient safety strategy aligned with organizational goals

Define systemwide priorities, standards, and performance targets

Embed quality and safety into enterprise-wide strategic decision-making

Drive Leadership, Culture & Engagement

Elevate clinical outcomes and reduce preventable harm

Build strong partnerships with physician, nursing, and operational leaders

Mentor and develop future leaders in quality and patient safety

Foster a culture of transparency, collaboration, and continuous learning

Represent the organization in national quality forums and associations

Advance Quality Standards & Performance Improvement

Oversee quality standards, governance structures, and performance scorecards

Lead systemwide initiatives to reduce variation and improve care reliability

Implement evidence-based practices, clinical pathways, and outcome measurement

Identify gaps and drive targeted improvement strategies

Champion Data, Analytics & Digital Transformation

Direct system quality analytics strategy, including governance and data integrity

Advance dashboards, predictive models, and real-time safety monitoring tools

Partner with technology teams to leverage AI and advanced analytics responsibly

Ensure ethical and equitable use of digital tools in clinical workflows

Ensure Regulatory Excellence & Governance

Maintain compliance with CMS, The Joint Commission, and other regulatory bodies

Lead systemwide survey readiness and risk mitigation strategies

Advise executive leadership and the Board on quality and safety performance

Monitor external ratings and benchmarks

Strengthen Patient Safety & High Reliability

Lead enterprise patient safety programs and serious event response

Drive root cause analysis and system-level learning

Promote high-reliability principles and a just culture

Embed safety practices into daily operations and leadership expectations

Your qualifications should include:

Advanced degree (PhD, MD, MSN, or equivalent)

Minimum of 10 years of experience in quality, quality improvement, and patient safety within a complex health system, including at least 5 years in an executive leadership role

Certification in quality (CPHQ)

Preferred:

Master’s degree in public health, business administration, or related field

Clinical licensure (MD, DO, RN, PharmD, CLS)

Experience in large, multi-site academic medical centers

Key Skills & Abilities:

Proven executive leadership in complex healthcare systems

Ability to translate strategy into measurable, sustained outcomes

Strong analytical and data-driven decision-making capabilities

Exceptional communication skills with executive presence

Demonstrated success leading in matrixed environments

Expertise in change management and organizational transformation

Ability to collaborate across clinical, operational, academic, and technology domains

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.