Vice President of Operations Greater Milwaukee, WI Area

JOB SUMMARY

The Vice President of Operations is a member of Curative's executive leadership team and serves as the organization's senior operational executive. Reporting directly to the President and Chief Executive Officer (CEO), the Vice President of Operations provides leadership, direction and accountability for Curative's operating service lines and is responsible for translating organizational strategy into measurable operational results.

The Vice President of Operations ensures strong day-to-day performance across programs, develops and supports high-performing leaders, strengthens operational systems and processes, and drives achievement of financial, quality, workforce, growth and client service objectives. The Vice President partners closely with the President and CEO, Vice President of Finance and other organizational leaders to ensure Curative has the operational capacity, leadership and infrastructure necessary to achieve its mission and strategic priorities.

ESSENTIAL FUNCTIONS

• Enterprise Operational Leadership

• Provides executive oversight of Curative's operating service lines and ensures achievement of established operational, financial, quality, growth, workforce and client service objectives.
• Establishes a culture of accountability by setting clear expectations, defining measurable outcomes, monitoring performance and ensuring timely corrective action when results are not achieved.
• Ensures appropriate staffing, resources, systems and operational infrastructure are aligned with program needs and organizational priorities.
• Identifies and resolves cross-program operational barriers and promotes effective coordination across service lines and support functions.

• Strategy Execution

• Translates Curative's strategic priorities into clear operational plans, annual and quarterly objectives, measurable milestones and assigned accountability.
• Leads cross-functional implementation of major organizational initiatives and removes barriers that impede execution.
• Provides the President and CEO with regular updates regarding progress, risks, barriers and recommended actions related to strategic and operational initiatives.

• Financial & Performance Management

• Partners with the President and CEO and Vice President of Finance to develop annual operating and capital budgets and holds operational leaders accountable for performance against approved budgets.
• Monitors revenue, expense, productivity, staffing, utilization, capacity and other key financial and operating indicators and ensures corrective action plans are developed when performance varies from established expectations.
• Establishes and monitors operational KPIs and scorecards across service lines and uses performance data to identify trends, opportunities and areas requiring intervention.
• Ensures operational decisions reflect sound business principles, responsible stewardship of resources and Curative's mission.

• Leadership Development & Accountability

• Leads, coaches, develops and evaluates operational leaders; establishes clear expectations and ensures accountability for financial, quality, workforce and service outcomes.
• Builds a high-performing operational leadership team through effective recruitment, retention, mentoring, professional development and succession planning.
• Promotes collaborative leadership, timely decision-making, effective communication and shared accountability across the organization.

• Growth & New Initiative Implementation

• Identifies opportunities to strengthen and expand existing service lines and partners with the President and CEO and other leaders in evaluating new programs, partnerships and growth opportunities.
• Leads operational planning and implementation of approved new programs, service expansions, partnerships and other strategic initiatives.
• Assesses operational feasibility, resource requirements, staffing, infrastructure, financial implications and implementation risks associated with growth opportunities.
• Ensures new initiatives transition effectively from planning and implementation into sustainable ongoing operations.

• Operational Excellence & Continuous Improvement

• Evaluates organizational systems, workflows, staffing models and operating processes to improve efficiency, effectiveness, scalability and client experience.
• Leads continuous improvement initiatives designed to reduce operational barriers, improve productivity and support sustainable organizational growth.
• Uses data, technology and performance information to strengthen decision-making, standardize effective practices and improve organizational performance.
• Leads organizational change initiatives and ensures effective communication, implementation, adoption and follow-through associated with new systems, structures, programs and processes.

• Quality, Risk & Cross-Functional Leadership

• Partners with Quality and Compliance leadership to ensure operational practices support regulatory requirements, accreditation standards, risk management expectations and continuous quality improvement.
• Leads operational planning and implementation of approved new programs, service expansions, partnerships and other strategic initiatives.
• Assesses operational feasibility, resource requirements, staffing, infrastructure, financial implications and implementation risks associated with growth opportunities.
• Ensures new initiatives transition effectively from planning and implementation into sustainable ongoing operations.

• Operational Excellence & Continuous Improvement

• Evaluates organizational systems, workflows, staffing models and operating processes to improve efficiency, effectiveness, scalability and client experience.
• Leads continuous improvement initiatives designed to reduce operational barriers, improve productivity and support sustainable organizational growth.
• Uses data, technology and performance information to strengthen decision-making, standardize effective practices and improve organizational performance.
• Leads organizational change initiatives and ensures effective communication, implementation, adoption and follow-through associated with new systems, structures, programs and processes.

• Quality, Risk & Cross-Functional Leadership

• Partners with Quality and Compliance leadership to ensure operational practices support regulatory requirements, accreditation standards, risk management expectations and continuous quality improvement.
• Builds effective cross-functional partnerships with Finance, Human Resources, Quality, Information Technology, Development, Marketing and other support departments to ensure organizational priorities are effectively implemented.
• Establishes expectations for excellence across programs and supports achievement of quality, workforce, growth and client experience targets.
• Provides reports and operational updates to the Board of Directors, as requested by the President and CEO.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in business, healthcare administration, nonprofit management or a related field required; advanced degree preferred.
• Ten or more years of progressively responsible leadership experience, including senior or executive-level operational responsibility.
• Demonstrated success leading multi-site, multi-program or

multi-business-line operations.

• Healthcare, human services, nonprofit or other complex regulated service-sector experience strongly preferred.
• Demonstrated responsibility for operational budgets, financial performance and profit-and-loss management, with a strong understanding of business concepts and financial drivers.
• Proven ability to translate organizational strategy into measurable operational results and lead cross-functional execution.
• Demonstrated success improving productivity, capacity, service quality, outcomes and financial performance.
• Strong experience developing senior leaders, building leadership accountability and succession capacity.
• Experience leading significant organizational change, growth initiatives and process improvement.
• Strong analytical skills with demonstrated ability to use financial and operational data to drive decisions.
• Experience working collaboratively with executive leadership and Boards of Directors preferred.
• Experience implementing new programs, services, partnerships or acquisitions preferred.
• Demonstrated ability to evaluate opportunities, balance risk and organizational capacity, and make sound operating decisions in support of sustainable

Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.