Vice President, Experiences & Attractions

The Company is seeking a Vice President of Experiences and Attractions to lead the day-to-day operations, guest experience, and commercial performance of its guest-facing venues. The role is accountable for guest satisfaction, revenue, margins, and safety, while setting service standards and building a strong operating team. Responsibilities include managing venue operations, staffing, ticketing, facilities, vendors, compliance, and emergency preparedness; developing scalable procedures; and overseeing budgets, forecasts, and performance reporting. The VP will also collaborate across marketing, events, technology, finance, and property operations to improve offerings, grow revenue, and ensure a consistent, high-quality guest experience. Candidates should have 10 or more years of progressive operations leadership in a high-volume attraction, museum, immersive venue, theme park, retail, or hospitality setting, including at least five years in a general manager or senior leadership role. Experience managing premium-service destinations, full P&L ownership, ticketing and box office operations, and launching new experiences is required. Applicants should bring strong budgeting, forecasting, labor and cost-control skills, along with a record of improving guest satisfaction and leading large, diverse frontline teams. A bachelor’s degree in hospitality, business, or a related field is preferred, or equivalent experience; proficiency with venue software, POS systems, CRM, dashboards, and operational data is also expected.