Payments-Digital & Design-Business Continuity-Incident & Release Management-Product Manager-Vice President Greater San Jose, CA Area

You see resilience as a discipline, not a reaction. If you’re passionate about reducing risk before it becomes an incident, building practical governance that enables delivery at scale, and keeping critical client-facing platforms stable, resilient, and continuity-ready, you’ve found the right team.

As the Resilience, Release Governance & Business Continuity Product Manager within Payments Digital & Design, you serve as the bridge between Product, Technology, Operations, Risk, and Executive Leadership. You set the standards and run the forums that drive disciplined production change, continuity planning, and coordinated incident leadership across a complex global environment, partnering across regions and time zones in a follow-the-sun model. You’ll drive outcomes through influence and coordination, without direct ownership of the underlying platforms.

Job responsibilities

• Drive down incident volume and severity over time through strong problem management and root-cause analysis.

• Own and govern release and change management, improving release quality and change outcomes without slowing delivery.

• Apply AI-enabled tools to improve decision quality, accelerate insight, strengthen communications, and reimagine workflows to eliminate manual effort using available firm tooling.

• Lead significant client-impacting events end-to-end, proactively detecting and assessing impact, coordinating triage through resolution and post-incident follow-through, and driving clear communications and escalations so clients and stakeholders hear from us first.

• Establish and continuously improve standard communications (internal and external) that are executive- and client-grade, clear, timely, and consistent under time pressure.

• Builds real-time insight and leading indicators across release quality, change risk, stability trends and communication timeliness, and tracks and reports stability outcomes, risk posture and client experience impacts to direct focus for key stakeholders

• Demonstrate superior judgment to mitigate risk; escalate risk/control issues appropriately and drive effective remediation.

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated communications leadership during service disruption, including drafting executive- and client-grade notifications under time pressure, with exceptional written, presentation and verbal communication skills

• Experience strengthening release and change processes, including readiness reviews, approvals and back-out decisions

• Demonstrated use of automation and/or AI-enabled tooling to remove manual effort and improve speed/quality of decisioning, communications, or reporting.

• Strong data and analytics capability; experience defining leading indicators and using them to direct focus and decision-making.

• Strong understanding of risk and controls concepts; ability to operate effectively in governed environments.

• Proven ability to influence without authority and drive adoption of improved decision processes across engineering, product, and control partners in a highly matrixed organization.

• Knowledge of electronic banking/payments products and systems.

• High attention to detail with strong prioritization, organization, and problem-solving skills.

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Experience building or improving dashboards/metrics that provide near real-time insight into stability, change risk, and release quality.

• Proven track record leading major production incidents end-to-end, including resolution and post-incident prevention.

• Experience delivering improvements at scale across multiple regions/time zones in a follow-the-sun operating model.

• Knowledge of payments risk, security, and resiliency practices.

• Demonstrated success driving process improvement through standardization, simplification, and automation.

• Demonstrated prior experience working in a highly matrixed, complex organization

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.