AVP Supply Chain Operations and Logistics - CA Greater Santa Ana, CA Area

Calling All Esteemed Leaders! Are you a supply chain executive who excels in logistics operations, distribution management, continuous improvement, and caregiver-focused service delivery? Do you thrive in environments where operational excellence, Lean principles, workforce development, and strategic leadership come together to support high-quality patient care? If so, we invite you to explore this leadership opportunity with Providence.

The Role

This position is fundamentally responsible for the physical flow of supplies from end-to-end, demand-to-deliver (entire fulfillment cycle, receiving, delivery, re-order, consumption management, product management) in such a way that enables efficient (lowest clinical labor cost) and effective (high quality, high reliability) patient care. This position will be held accountable to an array of critical performance measures that include dock to stock cycle time, inventory demand capture, inventory accuracy, receipt cycle time and accuracy, work in process (WIP) queue management, staff productivity, caregiver engagement and retention, storage capacity management, stock out reporting/follow up, surplus reporting/follow up, intercompany transfer cycle time, cycle count program development, standardization and effectiveness, physical operating footprint standardization/quality, caregiver engagement and budget performance.

This is an executive leadership role that has a key impact on caregiver culture. It is essential this leader continuously share a vision that aligns to Providence Mission and Values while leading a best-in-class supply chain culture. Within Providence's culture, caregiver safety and well-being is a high priority that requires systems and processes to support desired outcomes. This position will advocate for standardized operations adhering to agreed upon standard work, leader standard work, and the operating playbooks.

This position will be a change agent, leading, fostering and empowering change through Lean Management principles and a culture of investing in and developing high-capacity leaders within healthcare. This position will focus on delivering value by creating a culture of seeing and eliminating waste in material flow and business processes. This leader will invest in caregivers by developing, supporting, and delivering training at all levels.

Additional expectations of this role are as follows: Role will serve as the key Supply Chain operations expert and regional/local point of connection (as the "Face of REH") to clinical and non-clinical teams. This role will act as the end customers "advocate" and "champion" for our clinical teams by working collaboratively, but aggressively, with our Enterprise Distribution Partner (Medline), Central Planning, CRI, Sourcing, P2P, and other REH teams to solve performance issues that negatively impact end customer teams. From an end customer perspective, this effectively means that this position is jointly responsible for the "caregiver experience" at point of consumption. This is intended to create joint accountability between REH functional groups and single point accountability from the customers perspective.

This leader should be technically capable and able to understand and use the systems to manage their goals. This entails using available reporting and data, understanding system configurations and settings, and optimizing system enabled workflows.

What You'll Do

• Design, develop, and implement operational and logistic strategies. Align metrics to key performance indicators to improve performance and optimize sources.

• Directly accountable for all Logistics Operations in assigned regions that spans inbound delivery and receiving operations to point of consumption to include inter Providence facility activities and support in their respective geographical areas, with indirect accountability to regional/Division and local leadership teams. Accountable for end-to-end logistical process to include the management of dock to stock cycle time, inventory demand capture, inventory accuracy, receipt accuracy, work in process (WIP) queue management, staff productivity, storage capacity management, stock out reporting, surplus/obsolescence management, intercompany transfer cycle time, cycle count program development and effectiveness, and physical operating footprint standardization/quality across REH areas of responsibility.

• Logistics operations standardization in all aspects of operation. Process standardization and integrity, labor efficiency, safety and overall operations excellence oriented towards the efficient and effective support of clinical care is essential.

• Creates and executes site plans to ensure alignment to continuous improvement strategies.

• Responsible for enabling clinical caregivers (Nursing/Physicians) to provide highly reliable and efficient care to our patients. Every effort must be made to eliminate supply chain related activities from clinical staff with the goal improving nursing capacity and caregiver satisfaction. Position will maintain plans to ensure supply management for all materials routinely stocked and consumed is managed by Supply Chain Best Practices.

• Accountable to create and leverage data for the performance of staff productivity, service reliability, inventory performance, budget compliance and other performance measures required to support the entirety of operations through the creation of a high-quality Operations Performance Dashboard that will be standardized across the Supply Chain Operations organization.

• Collaborate and liaise with the strategic distribution vendor (Medline) to manage and leverage distribution operations in concert with our Supplier Performance Management leadership team and ROB.

• Establish a culture of safety, innovation, continuous performance improvement, and high levels of caregiver engagement and retention to achieve specific improvement goals as defined during annual planning and continuously throughout the year. Will also support labor relations and ongoing grievance, union organizing, union activity and bargaining obligations. This position will create and maintain tools to identify and reduce variation from approved supply chain safety standards.

• Develop and institute a program of continuous training and development of REH operations oriented to improve process performance while improving caregiver working conditions and overall engagement/retention. The position will develop a culture of a "Learning Organization" that leverages employee insights across all geographies regions and invests in caregiver growth. Leadership is accountable to ensure safe systems and a culture of safety is in place to create an injury free work environment, taking specific measures to accomplish this goal.

• Leverage A3 thinking to effectively lead problem solving, focusing on planning, data, review, and adjustment to plans.

• May be required to manage projects, including project design, implementation and roll out and sustainability.

• Ability to communicate effectively in a concise and crisp method. Requires ability to listen to stakeholders and understand stakeholder concerns and needs. Requires ability communicate to large scale and executive audiences through Teams, in person, written and other methods.

• Manage staffing plans and budgets and optimize cost to serve while achieving operational performance targets.

• Assist in the development of system-wide logistics policies and procedures and ensure these standardized polices are consistently implemented throughout the area of responsibility. This position will create and maintain tools to identify and reduce variation from approved supply chain standards.

• Collaborate with REH VP's AVP's and Executive Directors in Procurement, AP, Planning, and Client Support.

• Support REHG initiatives as needed / requested.

• Leadership may be asked to support system wide initiatives and perform other duties as assigned.

• Position may be asked to support key projects across REH.

What You'll Bring

Education & Credentials

• Bachelor's Degree in Business, Operations, Supply Chain, or related degree.

• Master's Degree in Business (preferred).

• Required upon hire: Lean Six Sigma Certification, or American Production and Inventory Control Society (APICS) Certification, or Lean Six Sigma Black Belt Certification, or relative active Greenbelt experience.

Experience & Expertise

• 10 years of Supply Chain operations/distribution experience or related Supply Chain function either in healthcare, retail, or a similar industry, managing large and complex organizations.

• 10 or more years of experience leading directors, managers of other managers in large scale, multi-state operations with demonstrated direct ownership of internal and external distribution relationships and performance.

• Ability to travel as needed (overnight travel ~15%; local travel to CA based ministries ~50%)

• Ability to create, understand, and implement budgetary operating model.

• Must develop relationships with key operational leaders in the supported ministries and Regions/Divisions to be successful.

• Know the inventory and distribution software capabilities of the ERP system(s), as well as the capabilities of available BI tools and other business platforms and solutions.

• Develop standardized systems that can be carried out and maintained by site-based leadership to be successful.

• Proficiency with the Microsoft Office Suite of products - Outlook, Excel, Word, PowerPoint, Teams, and Oracle MMIS.

• Requires regional travel on a consistent basis, which may include both day and overnight stays. Position may be required to travel on short notice to meet business needs and/or cover open positions.

• Position requires scheduled and routine focused GEMBA walks reviewing safety, material flows, technology adaptation, compliance to standard process, and caregiver culture and well-being.

Professional & Leadership Capabilities

• Ability to analyze information, evaluate results to choose the best solution and solve problems.

• Excellent collaboration and team building skills.

• Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

• Demonstrates excellent judgment and decision-making skills.

• Demonstrated planning and project oversight/management skills.

• Demonstrates effective customer service skills.

• Proven ability to interact at, communicate to, and influence all levels of an organization.

• Strong leadership, facilitation, interpersonal, and communication skills with the ability to lead successful teams of individuals, motivate project participants, and communicate effectively at all levels across the enterprise.

• Outstanding written and oral communication.

• Effectively create and facilitate change management.

• Demonstrated ability to resolve conflicts through diplomatic facilitation, sound negotiation skills and consensus building techniques.

• Able to rapidly summarize complex information and present to others.

• Able to work across departments, such as HR, Legal, Finance to facilitate change and growth within Resource, Engineering, and Hospitality.

Why Join Us?

• Supply Chain Operations Leadership: Lead logistics operations, inventory management, material flow, and distribution performance across a complex regional healthcare environment.

• Operational Excellence & Continuous Improvement: Advance Lean Management principles, process standardization, workforce development, and performance improvement initiatives that support high-quality patient care.

• Caregiver-Focused Impact: Partner with clinical and operational teams to improve caregiver experience, reduce supply chain burden on clinical staff, and support highly reliable care delivery.

• Strategic & System-Wide Influence: Collaborate across REH, Procurement, Planning, Client Support, and system leadership teams to drive operational performance, financial stewardship, and organizational success..

Ready to Shape the Future of Healthcare?

If you are a supply chain leader with expertise in logistics operations, distribution management, Lean principles, workforce development, and operational excellence, we encourage you to apply and help advance Providence's mission through reliable, efficient, and caregiver-focused supply chain operations.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits [.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act [.