Executive Director, Clinic Operations (ENT) Greater Seattle, WA Area

At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at . Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!

Position Summary

The Executive Director, Clinic Operations must have an instinctive and comprehensive understanding of world class, independent physician groups, clinic patient care & service, and team leadership and management. As the highest practice executive in their Care Center managing a team of senior management that have direct oversight of essential functions of the facilities under their direction, they will take the lead in building structures for success. The Executive Director will ensure there is an operational infrastructure that supports current and projected growth for their Care Centers and consistent with Proliance Surgeons as a strategy as a whole. This individual is also expected to serve as a leader on Proliance Committees and ad-hoc teams to champion initiatives where they may have particular expertise.

The Executive Director, Clinic and Surgery Center Operations will provide in-depth knowledge and expertise in the areas of physician practice management, governance, finance, marketing, revenue cycle, information systems and human resources. He or She will provide direction, coaching and mentorship to senior leadership and others regarding all business as a means of continuous improvement, maintaining or enhancing integrity of all employee and patient experiences and improving financial viability of each clinic.

The Executive Director, Clinic Operations works closely with appropriate members of the Central Service Office (CSO) and reports directly to the Proliance Chief Operations Officer and to the Physician Leaders of their Care Centers: Bellevue ENT (eastside), Puget Sound ENT (Seattle & Edmonds) and South Seattle Otolaryngology (Burien) . This position is the highest non-physician role of their designated locations.

Key Duties and Responsibilities

The key duties and responsibilities of the Executive Director include, but are not limited to:

Work closely with the Managing Partners, physicians, and Proliance Senior Leadership to strategically orchestrate the care centers’ profitable growth, building the infrastructure and industry relationships that allow the care centers to continue to flourish in a rapidly changing health care market.

Develop and direct short- and long-term plans that translate strategic goals into specific, actionable steps, providing leadership and overall direction for all activities related to staff, patient, and surgeons experience, physical office site, information systems, operations and safety.

Actively collaborate, working directly with the physician leadership, Central Service Office leadership and the Care Center(s) to accomplish objectives related to initiatives designed to achieve the Proliance mission and vision.

Develop annual action plans and budgets to inform and support the strategic planning process, including initiatives designed to achieve objectives, including appropriate performance metrics.

Establish and assume full P&L accountability for their assigned Care Center(s), which includes improving KPIs including patient volumes, accounts receivable management and net income after deduction of operating expenses.

Lead a team of Senior Managers to accomplish all strategic and operational objectives.

Provides leadership by planning, developing, and organizing all departments, and by implementing, evaluating, and directing the activities of the Leadership Team

Establish and promote a rapport in and among departments to promote interdisciplinary decision-making in daily operations

Implement organizational policies as directed by the Care Center(s) Executive Committee and/or the Central Service Office

Accept accountability to represent the face of Proliance with outside agencies

Develop smart, cost-effective approaches for marketing the care centers, in collaboration with the CSO Marketing staff

Build and enhance relationships with appropriate hospitals, care centers and providers

Bring a continuous process improvement approach to each of the lines of business comprising the care center

Manage physician recruitment, onboarding and compensation administration in partnership with CSO departments as needed.

Lead, without necessarily directly managing, all day-to-day operations.

Education/Experience

Bachelor’s degree required, Master’s degree preferred, in health care administration, business or related field. Experience in lieu of formal degree will be considered

Five or more years in health care administration positions of increasing responsibility, ideally in an independent medical group environment and involving the management of clinics or ambulatory surgery centers and ancillary services

Experienced leader with an established collaborative style who influences change and builds consensus for ideas and recommendations that move organizations forward

Determined experience extending compassion for colleagues and subordinates and able to sustain collegiality and team orientation in a high-performance culture

Knowledge, Skills and Abilities

Knowledge of computerized information systems

Knowledge of practice management software, PACS, EMR/EHR and MS Office applications, including Word, Excel, and PowerPoint

Working knowledge of reimbursement regulations and compliance laws and policies

Working knowledge of regulations and guidelines pertaining to healthcare administration

Working knowledge of and experience with the rapidly changing health care market and a Care Center’s positioning in it

Demonstrated expertise in finance, human resources, marketing, operations and strategy

Proven ability to think strategically, broadly, and creatively while also serving as a hands-on leader and a high performing individual contributor

Demonstrated excellent judgment, understands what s/he does not know and what questions to ask to reach well informed decisions that minimize risk

Superior communication skills and unquestioned ethics and integrity

Self-effacing, humble yet confident person who is self-motivated, flexible, deals well with ambiguity and does not require positional authority to get things done

Self-motivated; able to work independently and collaboratively, focused on immediate and long-range goals for designated Care Center/ASC and Proliance as a whole; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed.

Professional and capable company representative who builds trust and respect

Progressive clinic management and senior administrative experience

Strong leadership, training and mentoring abilities

Promoting (leading by example) great interpersonal skills; modeling patience, composure, and cooperation; working well with all patients, physicians, and team

Advanced knowledge of revenue cycle management process and experience with improving revenue cycle metrics and benchmarks.

Advanced understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)

Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization

Skilled professional with a collaborative style who influences change and builds consensus for ideas and recommendations that move the organization forward

Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative

Creativity and resourcefulness in addressing problems and opportunities

Willingness and ability to be flexible with working varied hours and dependable with attendance

Ability to remove oneself personally from given situations, remaining objective and focusing on the situation, task, opportunity, or problem and not the person

Ability to adapt to change, delays or unexpected events while maintaining a positive mindset

Ability to effectively present information and respond to questions from all levels of the organization from front line teammates throughout the teams, up to and including leadership, board members, and community leaders.

Demonstrate a learning attitude toward solving problems, using good reasoning and judgment

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.