Director, LATAM Operations Strategy & Chief of Staff Remote (anywhere in Costa Rica)

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

In this pivotal role, you will shape the strategic direction and operational performance of a growing regional service organization across Latin America. As the primary strategic and operational partner to the LATAM Region Lead, you will own the multi-year growth roadmap for the Costa Rica hub, drive large-scale business process transitions, and lead enterprise transformation programs that deliver measurable improvements in efficiency, quality, and customer experience.

You will provide executive oversight across two service delivery locations, ensuring alignment of priorities, governance standards, and operational objectives. Acting as a trusted leadership partner, you will enable the Region Lead to focus on enterprise-level priorities by assuming day-to-day accountability for strategic initiatives, performance governance, and organizational development. You will also lead the operating cadence of the regional leadership team, facilitate strategic planning cycles, and represent the region in executive forums and cross-functional governance bodies.

Who You Are

You bring extensive experience in senior operational or strategic leadership roles within a global business services or shared services environment, with a strong track record of driving regional growth and organizational transformation.

You have demonstrated expertise in leading large-scale business process transitions, service integrations, and operating model transformations, including governance design, risk management, and benefits realization.

You are skilled at building and executing multi-year strategic plans, with the ability to translate enterprise priorities into clear operational objectives and measurable outcomes.

You have a strong command of performance management frameworks, including key performance indicator design, operational dashboards, and governance routines that drive accountability and continuous improvement.

You are an effective executive communicator and influencer, with the ability to engage senior stakeholders across finance, human resources, commercial, procurement, and technology functions, and to drive alignment across competing priorities.

You have experience in Chief of Staff or equivalent strategic advisory roles, including managing executive agendas, coordinating leadership governance, and preparing high-quality communications for senior audiences.

You hold a relevant degree or equivalent professional experience in business administration, operations management, or a related field.

You are proficient in English.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!