VICE PRESIDENT, OPERATIONS Greater Boston, MA Area

Position Title: VICE PRESIDENT, OPERATIONS

Pay Grade: 19

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary

The Vice President of Operations is an experienced, strategic, and operational leader responsible for overseeing the delivery of comprehensive hard and soft facility services across a large, multi-site portfolio within Life Sciences. This role ensures operational excellence, client satisfaction, and continuous improvement in service delivery while aligning with organizational goals and compliance standards.

Key Responsibilities:

Strategic Leadership & Governance

Support and execute the IFM strategy aligned with client and corporate objectives.

Lead cross-functional teams to deliver integrated services including engineering, maintenance, janitorial, security, landscaping, food services and workplace experience.

Serve as the primary point of contact for executive stakeholders, ensuring alignment on KPIs, SLAs, and strategic initiatives.

Operational Excellence

Oversee the performance of hard services (HVAC, electrical, plumbing, fire/life safety, building automation), soft services (cleaning, reception, mailroom, catering, waste management), and support food service partners.

Implement best practices and continuous improvement initiatives to enhance service quality, efficiency, and sustainability.

Ensure compliance with all local, state, and federal regulations, as well as industry standards (e.g., ISO, OSHA, IFMA).

Financial & Contract Management

Assist and manage $50M+ in operational budgets, ensuring cost optimization and financial performance.

Highly engaged with operations and finance teams to deliver positive P&L outcomes.

Engage in contract negotiations, vendor management, and procurement strategies to ensure value delivery.

Monitor and report on financial performance, forecasting, and capital planning.

Team Leadership & Development

Build and lead high-performing, geographically dispersed teams.

Empower direct reports to make day to day operational decisions for site level synergy.

Foster a culture of safety, accountability, and innovation.

Champion diversity, equity, and inclusion across all levels of the organization.

Client & Stakeholder Engagement

Act as a trusted advisor to clients, providing insights and recommendations to enhance the workplace experience.

Lead business reviews, performance reporting, and strategic planning sessions with clients.

Identify and pursue opportunities for account growth and service expansion.

Qualifications:

Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related field.

7+ years of progressive leadership experience in IFM or related industries.

3+ years in Life Sciences working for an industry leader or for an outsourced IFM company (JLL, CBRE, C&W, Sodexo, etc.)

Preferred Experience:

Familiarity with digital FM platforms, IoT, and data-driven decision-making.

Hard, soft services leadership within complex IFM contracts

Proven track record managing large-scale, multi-site operations in manufacturing, R&D, and commercial space types across diverse geographies.

Strong financial acumen and experience with P&L responsibility.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at ESFM are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Req ID:1589151

ESFM

Julia Lari