Interim Head of Corporate Services Service Centre

The Company is seeking a Head of Corporate Services Service Centre to lead the delivery and continuous improvement of integrated services. The role will drive service transformation, channel integration, self-service, and automation, while building a seamless, customer-focused experience for staff and students. Responsibilities include establishing service management frameworks, strengthening governance and risk controls, overseeing assurance activities, and using data to improve service quality and operational performance. The successful candidate will also build service design capability and collaborate with leaders and stakeholders to align services with organizational priorities. Candidates should bring significant experience leading complex service transformations, including operating model redesign, service integration, digital enablement, and continuous improvement. They should understand employee and student experiences and be skilled in service design, governance, performance measurement, knowledge management, self-service, and automation. Experience implementing and optimizing digital workflow and service management platforms is required. Strong leadership, communication, relationship-building, change management, and stakeholder-influencing skills are essential, along with relevant qualifications or an equivalent combination of education and professional expertise.