Associate Vice President, Operations Strategy & Vendor Management

The Company is seeking an Associate Vice President of Operations Strategy & Vendor Management to lead third-party vendor relationships and operational strategy across back-office and contact center functions. Responsibilities include setting vendor strategy, overseeing performance and contract governance, improving service quality and cost efficiency, and guiding operational execution. The role leads analytics, reporting, forecasting, and collections strategy, translating insights into proposals that improve performance, risk, and customer outcomes. It also directs a multidisciplinary team and the Operations initiative portfolio, coordinating cross-functional projects, managing delivery risks, and representing Operations in executive and vendor forums. Candidates should have a bachelor’s degree in business, finance, operations, or a related field; an advanced degree is a plus. Significant operations leadership experience in financial services, fintech, banking, or consumer credit is required, along with a record of managing vendors or BPOs, negotiating contracts, and reducing costs. Strong project and program management, analytical judgment, executive communication, and people leadership skills are essential, as is a history of measurable operational and financial improvements. Knowledge of consumer credit, card servicing, collections, and contact center operations is preferred; formal project management certification is a plus.