Fixed Term 12 Months - Client Executive Manager, Vice President (Services Financial Institution Sales) Greater Istanbul, Turkey Area

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Client Executive Manager – Turkey, Services FI Sales is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

Interface with a portfolio of Bank clients to develop an understanding of their operating procedures, organization structures and needs in identifying and supporting the delivery Citi Products

Work closely in partnership with Sales and Corporate Banking Coverage partners, focusing on revenue expansion and revenue realization through cross sell opportunities

Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure

Responsible for driving deals through Implementation ensuring ramp up of revenue from deals implemented and monitoring revenues to ensure retention of existing revenue, manage and report attrition across client portfolio

Be the client advocate in managing the Citi network, +100 countries to ensure client satisfaction:

Identify and coordinate new cross-sell opportunities within own portfolio

Drive revenue realization on deals implemented in partnership with the Sales Team and Implementations

Develop and maintain industry knowledge

Penetrate client organization and cultivate client contacts working with the Sales Specialist, Operations and Client Delivery to deliver superior client satisfaction

Track all deals pending Implementation with Client Delivery and Operations partners

Work in partnership with Global / Regional Solution Sales Specialist in the preparation and delivery, where applicable of Relationship Reviews

Review, screen and co-ordinate timely responses to all clients related enquiries either personally or through redirecting to CEM, Service, ops or appropriate Product Specialists

Build effective network working closely with overseas Citibank branches to be client advocate

Co-ordinate and oversee (in partnership with Operations) the updating of customer account and/or product structures.

Ensure CITIKYC/AML requirements met for new business opportunities and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realization

Assist with client communication of product migrations, regulatory changes and market updates for portfolio

Coordinate and work closely with Sales Specialists for client Relationship Reviews and call briefing memos

Responsible for monthly revenue analysis ensuring MIS systems accurately reflects account profitability; prepare summaries and forecasts communicating findings.

Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies.

Work with Global partners to ensure references are provided

Drive the Service Quality Process at the client level

Provide client feedback on product, process and service needs

Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved

Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure

Build a culture of responsible finance, good governance and supervision, expense discipline and ethics

Appropriately assess risk/reward of transactions when making business decisions

Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

University Degree

Proven track record of 8-12 years in Banking including client relationship, back office cash management and / or trade operations experience.

Knowledge of Payments, Liquidity and Trade products in Financial Institutions.

Advanced problem solving skills

Excellent interpersonal skills

Committed, Trusted team player

High energy and initiative

Time Management and Organizational Skills

Education:

Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Institutional Sales

Job Family:

Investor Sales

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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