VP- Line Control Greater Kuala Lumpur, Malaysia Area

Why join us?

Line Control (LC) is a global function that works closely with a network of markets and city sites Operations, Change, Product and Client Management in ensuring that our risks are being managed within risk appetite, and provides ongoing assurance as to the adequacy and operation of key controls. The function ensures adherence to internal control policies, develops and delivers communications, learning and education initiatives that deepen control culture, raises awareness of risks and promulgates control best practices. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

The role holder is responsible for performing a Line Control (LC) leadership role, an integral supporting function of Issuer Services Operations, Client Services & the Issuer Services Product team. The main focus of the role is to develop and ensure consistent adherence to the internal control framework, provide effective global line of site and understanding of risks and issues, partnering with Management in proactively supporting, coordinating, & tracking of risk strategies to resolve issues and provide practical business solutions. The successful candidate will be responsible for management & oversight of this Global function, with 2 Direct Reports across KL and Kolkata and will be responsible for ensuring embedment, adherence and effective operation of the LC mandates across the Issuer Services global franchise. The role is instrumental in leading risk governance committees, cultivating a positive risk culture , being a visible and proactive role model, driving behaviors and shaping outcomes that contribute to exemplary conduct in risk management performance at all levels in Operations.

Responsibilities to include

Strategy: Development and active engagement of Control strategies as a subset of overall Line Control strategy. Ongoing enhancement and oversight of the LC mandate, ensuring global consistency. Lead the regional roll-out of Control Monitoring (CM) best practices for LC ensuring effective implementation and conformance in all key locations. Understanding the risks associated with the Product’s business model and building and implementing a balanced control framework within Issuer Services, including managing operational readiness activities for onboarding of new client opportunities.

Risk Reporting: Partner with MSS LC colleagues and Operations Management in achieving balance in meeting the needs of stakeholders - Regional / Global Product / Global LC - while at the same time ensuring consistent take-up and operation of the internal control framework, and effective management and reporting of risks and resolutions.

Implementation: Shape, evolve and implement sensible and standardized working practices that ensure global consistency, are able to pass the ‘independent challenge’ test, and deliver quality assured results that protect and enhance the internal control environment for Operations. Oversee and drive control monitoring, reporting and risk mitigation activities. Drive internal quality control processes for LC.

Risk & Issue Management: Partnering and consulting with Service Deliver and supporting teams in proactively and decisively managing risks and threats to Operations. Provide proactive support and advice in understanding risks, determining and agreeing action plans, and ensuring that remediation is completed and timely across the full internal control spectrum eg Incidents, Audit, Root Cause Analysis (RCA) and Non Financial Risk (NFR) reviews etc. Be forward looking in identifying operational risks and vulnerabilities. Identify control and process weaknesses and take action.

Risk Culture: Promote a strong risk and control culture, positive learning environment, contribute to risk awareness training and development, and help to ensure that learnings and best practices are shared in an effective way. Help to ensure that a strong governance culture is embedded within Product line.

Representation: Build and nurture key relationships and networks with stakeholders. Foster a collaborative, transparent, and robust operating environment.

Lead and contribute to the broader LC programme. Execute ad hoc project work, reviews and initiatives as directed by the Head of Issuer Services City Office & LC Leadership team.

Impact on the Business

Drive conformance to LC blueprint ensuring efficient and globally harmonized operational practices relating to monitoring of risks and controls, reporting and governance processes. Establish and execute an internal quality control review strategy for LC regionally.

Promulgate continued adherence to the internal control framework in Operations, ensuring its effective operation, and geared to delivering tangible improvements that strengthen the totality of our internal control environment. Ensure adherence to escalation processes, and drive ownership and accountability for risk and control issues ensuring that decisive actions are taken to resolve and prevent reoccurrence.

Implement effective planning, stakeholder engagement and communications processes that ensure that priorities are aligned, realistic target dates set, and appropriate resources to deliver are agreed with Operations Management and incorporated in the Financial Resource Plan (FRP). Proactively seek feedback on performance and operational impact of the function and dynamically make adjustments where needed.

Customers / Stakeholders

Develops close and effective working relationships with the Issuer Services Operations management teams globally.

Builds close links to key stakeholders in other parts of the HSS and related Functions.

Acts as a center of expertise for risk and control providing expert advice and guidance so that they understand and implement internal control policies and adopt Non Financial Risk (NFR) methods.

A Culture Leader for risk and control. An enabler, leading and contributing to education and learning initiatives, promoting policies and best practices, and raising awareness and general understanding of risks and controls in Operations (impacts and consequences).

Leadership & Teamwork

Global leadership of Issuer Services LC. Drives effective teamwork in Control and across Operations.

Is skilled in operating in a complex global matrix organization, delivering business results through influencing, building consensus around common purposes, collaborating on solutions, and dealing with conflict situations.

Ability and gravitas to work at a peer level with Operations Management. Able to robustly stand up to challenges from senior management. Holds individuals accountable, and influence seniors appropriately.

Ability to communicate concisely and effectively, providing insight and summaries, using formal structured channels and other less formal mechanisms.

Sufficiently senior to have a ‘viewpoint’ and opinion as well as working with Operations management team to reach consensus.

Ability to positively influence and effectively communicate with stakeholders across the business.

Ability to multi-task, manage disparate stakeholders, build consensus, and implement effective business solutions.

Actively promotes a positive control culture across the organization.

A committed team player, committed to coaching individuals within the team and supporting them to achieve their own personal development plans.

Project management experience with the ability to lead working groups and project teams.

Operational Effectiveness & Control

Focus on aligning the operating and quality control processes for LC.

Proactively drive the identification, assessment, mitigation of operational risk.

Provide input on the development of relevant policies and control best practices. Share best practices and lessons learnt.

Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Manage the team within the agreed Financial Resource Plan (FRP).

Major Challenges

The individual will need to develop and nurture a wide group of stakeholders, within and beyond Issuer Services Operations, to drive forward the embedding of the LC operating model and conformance to the control framework.

Operating in a global matrix organization and being able to deliver business results that enhance the internal control environment and demonstrate the contribution and value of LC.

The role requires flexibility and a willingness to take on new responsibilities. Must be adaptable, responsive to business needs and changing priorities, and thrive under pressure where delivery deadlines can be short.

Ensuring that delivery is consistent and of high quality and value. Working with the systems and infrastructure we have and looking to make improvements via building robust workable solutions.

Ensuring that it meets the diverse needs of an extensive stakeholder base.

What you will need to succeed in the role:

A proven delivery track record combined with a sound knowledge of risk management processes. The role requires a proactive and articulate individual, comfortable leading a multi-disciplined team, dealing with a broad number of senior managements, able to shape key messages, and influence senior management teams in delivering practical solutions that noticeably move the dial in Operations.

Knowledge of Issuer Services products and associated post trade operational processes.

Excellent understanding of an Operations’ environment within global Markets or MSS.

Experience in a product aligned control function within investment banking.

Well-developed leadership skills, a solutions-led individual, able to motivate the team and deliver high quality results.

Outstanding organizational and team management skills. Continuous improvement and project management experience advantageous.

Lateral thinker with an ability to interpret and solve complex issues.

Ability to act impartially, where required, to arbitrate in matters under dispute, build consensus, and resolve conflicts.

Excellent client management skills, with the ability to build and develop networks and relationships with both external and internal clients and stakeholders.

Excellent interpersonal, networking and influencing skills.

Developed report writing and presentations skills.