Chief Operating Officer (COO)

The Company is seeking a hands-on General Manager / Chief Operating Officer to lead operational performance, team accountability, and client retention across multiple hospitality accounts. Responsibilities include directing daily operations, mentoring department leaders, and establishing operational KPIs, reporting systems, and management scorecards. The role will strengthen client partnerships, lead retention and escalation efforts, and work with ownership on budgets, labor controls, and growth initiatives. It will also improve workforce scheduling and deployment while ensuring labor and legal compliance. Candidates should have at least eight years of progressive operational leadership, including multi-location or enterprise oversight, and experience managing large hourly workforces in hospitality, hotel operations, or workforce services. Strong operational financial management, P&L accountability, and labor-efficiency skills are required, along with experience in operational transformation, client relationship recovery, and systems implementation. The role calls for a proactive, hands-on leadership style suited to a fast-paced, around-the-clock service environment. A bachelor’s degree in business, hospitality management, or a related field is preferred.