Vice President, IT Support

The Company is seeking a Vice President of IT Support to oversee daily IT user support operations and serve as the technical escalation point for an on-site support team. The role focuses on improving user experience, ticket resolution, and communication with business stakeholders. The successful candidate will collaborate with global IT colleagues on desktop modernization and device management initiatives, while identifying process improvements and operational efficiencies. Candidates must have a bachelor’s degree and 10–15 years of IT experience, including experience leading a large team and supporting financial services environments. Strong troubleshooting skills in Microsoft environments are required, along with experience supporting LAN/Wi-Fi, printers, and VPNs. Experience with mobile device management is preferred, while PowerShell or other scripting skills are an advantage.