Chief of Rehabilitation Field Services Greater Raleigh, NC Area

Agency

Dept of Health and Human Services

Division

Blind Services

Job Classification Title

Rehabilitation Program Manager II (NS)

Position Number

60043133

Grade

NC19

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Chief of Rehabilitation Field Services serves as a key member of the Division of Services for the Blind’s leadership team and provides statewide oversight for the Vocational Rehabilitation (VR) program. The position supervises VR program leaders and indirectly supervises staff across seven district offices while ensuring high-quality service delivery that supports employment outcomes for individuals who are visually impaired, blind, or deafblind.

Work includes collaborating with Division leadership, responding to audit requests, managing program operations, and leading policy development to ensure compliance with federal and state VR requirements. The role evaluates qualitative and quantitative data to identify program improvements and guides staff through training, consultation, and technical support. This position is based in Raleigh and provides ongoing statewide leadership to strengthen VR program performance and service outcomes.

Key Duties Include:

• Supervising VR program leaders, including specialists and area supervisors, and providing indirect oversight to staff across all seven district offices.

• Collaborating with Division Chiefs and upper management to support coordinated communication and effective delivery of services across all programs.

• Serving as the primary point of contact for auditor requests related to the VR program and ensuring timely and accurate responses.

• Providing education, guidance, and training to VR program staff to support effective service delivery and achievement of federal and state program goals.

• Acting as the primary program resource for the VR case‑management system, including troubleshooting issues and supporting staff use.

• Evaluating qualitative and quantitative program data to identify operational improvements and facilitating the implementation of recommended changes.

• Updating and developing VR program policies to ensure compliance with evolving federal and state requirements.

• Participating in meetings, trainings, and research activities to maintain up‑to‑date knowledge of VR program standards and expectations.

• Coordinating the completion of all VR program reports to ensure accuracy, completeness, and timely submission.

• Consulting with staff and clients on complex or challenging service‑delivery concerns and providing guidance to support appropriate decision‑making.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $67,122.00 - $117,465.00

Recruitment Range: $67,122.00 - $92,500.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Demonstrated experience providing services or program support to individuals who are visually impaired, blind, or deafblind, including those with additional disabilities, through vocational rehabilitation or related human‑services settings.

Proficient leadership experience spanning at least three years, including supervising staff, directing workflow, and supporting performance development in a service‑delivery or rehabilitation setting.

Experience designing and leading training for staff or service providers, including developing materials, presenting content, and evaluating training effectiveness.

Expertise in collaborating with interdisciplinary teams, community partners, and program leadership to address service needs, resolve complex situations, and support program goals.

Documented success communicating complex information in written and verbal formats while working collaboratively with staff, clients, community partners, and other stakeholders to resolve concerns and advance program objectives.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Services for the Blind (DSB):

The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at .

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in rehabilitation counseling, counseling, or a closely related human services field from an appropriately accredited institution and four years of experience in a rehabilitation service program or closely related area including one year of supervisory experience

OR

Current certification as a Certified Rehabilitation Counselor by the Commission on Rehabilitation Counselor Certification (CRCC) and four years of experience in a rehabilitation service program or closely related area including one year of supervisory experience

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Contact:

DHHS Workday Support Form