Chief Program and Impact Officer Greater San Francisco, CA Area

Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information, resources and referrals, education, child care payment assistance, and other essential services to children, families, and child care providers in Alameda County. 4Cs' mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.

Job Title: Chief Program and Impact Officer

Department: Executive

Reports To: Chief Executive Officer

FLSA Status: Full Time, Exempt

Position Summary: The Chief Program and Impact Officer is responsible for the strategic leadership, oversight, integration, and performance of 4Cs’ programmatic work across Community Services, Child Care Payment Programs, Communications & Public Affairs, and agency program data and impact functions. This position ensures that programs and related communications and public affairs strategies are mission-aligned, equity-centered, data-informed, and positioned to strengthen service delivery, community engagement, public understanding, and outcomes for children, families, child care providers, and community partners.

The Chief Program and Impact Officer provides direct supervision to the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst. In partnership with the Chief Executive Officer and agency leadership, this position aligns program strategy, organizational messaging, community relationships, and public affairs priorities to advance 4Cs’ mission and strategic goals.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Executive Leadership and Supervision

• Provide executive leadership and oversight of 4Cs’ Community Services, Child Care Payment Programs, Communications & Public Affairs, and program data and impact functions.
• Directly supervise and support the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst, including establishing priorities and performance expectations; planning, assigning, and directing work; appraising performance; supporting professional development; and addressing concerns and resolving problems.
• Lead agency-wide program and impact strategy in alignment with the Chief Executive Officer, including short- and long-term planning for service growth, program integration, community engagement, and organizational priorities.
• Participate in the 4Cs Agency Leadership Team (ALT) and help drive cross-functional planning, decision-making, and organizational alignment across programs, operations, finance, development, and communications. • Guide department leaders in staffing structures, workflow design, resource allocation, and capacity planning to support accountability, effective service delivery, and organizational growth.

Program Performance, Compliance, and Quality

• Ensure successful implementation, performance, reporting, monitoring, compliance, and audit readiness for agency program contracts, grants, and publicly funded initiatives, including Child Care Payment Programs, Resource and Referral, Measure C-funded work, and related family support and community initiatives.
• Partner with program leaders to monitor contract earnings, expenditures, deliverables, outcomes, and risk areas; recommend and authorize operational or programmatic adjustments within delegated authority to support compliance, performance, and sustainability.
• Ensure the development, implementation, and continuous improvement of standards, policies, procedures, and quality practices across program departments.
• Promote an equity-centered, family-centered, and community-responsive approach across programs, communications, and public affairs, grounded in the Strengthening Family Framework.

Communications and Public Affairs Oversight

• Provide strategic direction, supervision, and accountability for the Sr. Director, Communications & Public Affairs, ensuring that departmental priorities, work plans, and performance measures align with agency strategy and community needs.
• Oversee the integration of communications and public affairs with program operations, community engagement, and impact reporting, while supporting the Sr. Director’s day-to-day leadership and implementation responsibilities.
• Guide the Sr. Director in developing and implementing communications strategies that strengthen awareness of 4Cs’ services, communicate organizational impact, support access to resources, and maintain consistent agency messaging.
• In partnership with the Chief Executive Officer, guide the Sr. Director’s development and implementation of public affairs priorities, policy engagement, and relationships with public officials, government agencies, coalitions, and community partners.
• Ensure that program data, community perspectives, and service delivery experience inform public affairs priorities, external communications, and organizational storytelling.
• Partner with the Chief Executive Officer and Sr. Director on sensitive communications, emerging public issues, and matters affecting the agency’s reputation, ensuring appropriate executive review and coordination.
• Foster coordination among Communications & Public Affairs, Development, and program teams to support outreach, fundraising communications, public education, and community engagement.

Data, Impact, and Continuous Improvement

• Oversee the agency’s Results-Based Accountability and program performance approach in partnership with program leadership and the Data Analyst, including the development of dashboards, reports, metrics, and analytic tools that support strategic planning, contract management, and continuous improvement.
• Work with the Data Analyst and department leaders to identify trends, service gaps, community needs, risks, and opportunities across 4Cs’ program areas and translate findings into action.
• Partner with the Sr. Director, Communications & Public Affairs to translate program outcomes and performance data into accurate, accessible communications for families, providers, funders, policymakers, and community stakeholders.
• Prepare and present programmatic updates, performance reports, and strategic recommendations to the Chief Executive Officer, Board of Directors, and other stakeholders as requested.

Partnerships and Organizational Support

• Support the development of grant proposals, public funding applications, contract renewals, and program narratives in collaboration with the Chief Executive Officer, Development, Communications & Public Affairs, Finance, and program leaders.
• Represent 4Cs in community organizations, associations, coalitions, public systems, and professional forums, coordinating with the Chief Executive Officer and Sr. Director, Communications & Public Affairs to strengthen relationships with local, state, and federal partners, funders, and policymakers.
• Safeguard confidential family, employee, partner, and agency information in accordance with agency policies and applicable requirements.
• Perform other duties as assigned by the Chief Executive Officer.

Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Leadership — Inspires confidence, motivates others, models accountability, welcomes feedback, and recognizes individual and team contributions.
• Strategic Leadership — Aligns programs, communications, and public affairs with agency priorities; anticipates challenges and opportunities; and translates vision into clear plans, priorities, and measurable outcomes.
• Effective Verbal and Written Communication — Communicates clearly and effectively with staff, families, funders, public officials, community partners, and board members; listens actively; and selects appropriate messages and communication methods for diverse audiences.
• Planning and Organizing — Establishes priorities, uses resources effectively, anticipates capacity needs, and develops realistic goals and action plans.
• Project Management — Coordinates cross-functional initiatives, communicates progress and changes, and ensures timely completion of work within established expectations.
• Leading and Coaching — Establishes clear expectations, provides regular feedback, supports professional growth, delegates effectively, and holds department leaders accountable for performance and results.
• Collaboration — Builds trust-based relationships across departments and with external stakeholders; clarifies roles; and advances shared goals through coordination and communication.
• Public Affairs and Organizational Judgment — Understands the relationship among program delivery, public policy, community engagement, and organizational reputation; exercises sound judgment on sensitive issues; and coordinates appropriately with the Chief Executive Officer.
• Equity and Community Responsiveness — Demonstrates commitment to equitable, culturally responsive, and family-centered practices; incorporates community voice, data, and lived experience into leadership and decision-making.

Qualifications:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transportation and a valid California Driver’s License are required for this position.

Education/Experience:

Master’s degree or equivalent preferred in Public Administration, Social Work, Child Development, Education, Nonprofit Management, Communications, Public Policy, or a related field; or a minimum of ten years of related experience and/or training; or an equivalent combination of education and experience.

Minimum of five years of progressively responsible leadership experience in nonprofit, public, early childhood, family support, or community services settings.

Demonstrated experience:

• Managing multiple publicly funded programs or contracts.
• Supervising managers, senior leaders, or multidisciplinary teams.
• Using data to drive performance, accountability, and continuous improvement.
• Leading cross-departmental initiatives that advance organizational priorities.
• Providing strategic oversight of, or working closely with, communications, public affairs, government relations, or community engagement functions.
• Building effective relationships with public agencies, funders, coalitions, and community partners.

Experience successfully implementing California Department of Social Services, county, city, First 5, or similar public funding contracts is preferred. Leadership experience in child development, family services, community partnerships, nonprofit program administration, or public affairs is also preferred.

Language Ability:

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability:

Apply mathematical and analytical concepts such as budgeting, forecasting, trend analysis, ratios, percentages, and statistical interpretation to practical program and operational situations. Ability to develop and manage program budgets, analyze contract earnings and expenditures, interpret dashboards and performance data, and use quantitative information to support predictive analytics, planning, and decision-making.

Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Proficiency in Microsoft 365, Outlook, and Teams is required. Experience using spreadsheets, program data systems, dashboards, and reporting tools preferred.

Certificates and Licenses:

A valid California Driver’s License and car insurance are required for this position.

Supervisory Responsibilities:

Directly supervises the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, onboarding, and training employees; establishing goals and performance expectations; planning, assigning, and directing work; appraising performance; supporting professional development; rewarding and disciplining employees; addressing complaints; and resolving problems.

Provides executive oversight and performance accountability for the Communications & Public Affairs function through supervision of the Sr. Director, who leads the department’s day-to-day operations and implementation of approved strategies.

Work Environment:

The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

Physical Demands:

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain in a stationary position for extended amounts of time
• Ability to identify, read and distinguish colors, with or without vision aids, a computer screen, instructional materials, rules and policies and other printed matter
• Ability to understand speech at normal room levels, and understand speech on the telephone
• Manual dexterity to dial a telephone, and use of a computer
• Ability to speak in audible tones so that others may understand clearly in normal conversations and on the telephone
• Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
• While performing the duties of this Job, the employee is occasionally required to move around. The employee must occasionally lift and/or move up to 20 pounds
• Ability to drive a vehicle

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

$206,000 - $230,000

SALARY RANGE (Grade 18)

Progression throughout the salary range is based on performance reviews and the approval of the annual agency budget.

Benefits include generous vacation and sick leave and medical, vision, dental and life insurance, 401k match, etc.