Associate Vice President, Client Engagement & Communications

The Company is seeking an Associate Vice President, Client Engagement & Communications to lead engagement strategy and execution for advisors and clients. The role will use client insights to develop personalized, coordinated communications across digital and service channels, strengthen relationships, support retention, and encourage digital adoption. The successful candidate will own business priorities and roadmaps for engagement platforms, working with cross-functional teams to translate opportunities into product capabilities and measurable outcomes. Responsibilities also include aligning senior stakeholders, leading a multidisciplinary team, and improving performance through measurement and experimentation while maintaining privacy, consent, bilingual communication, and regulatory standards. Candidates should have a post-secondary degree or diploma in business, marketing, communications, digital technology, or a related field, or equivalent education and experience. Significant progressive experience—typically 10 or more years—in client engagement, CRM-enabled strategy, communications, product leadership, or a related area is required, including team and cross-functional leadership. Experience in asset management, wealth management, advisor distribution, or another regulated, relationship-led business is important. Applicants should demonstrate business product ownership for CRM or engagement platforms, strong analytical and executive communication skills, and the ability to lead delivery, adoption, and responsible use of data and AI.