Interim Head of Operations, Correspondent Services

The Company is seeking a Head of Operations, Correspondent Services to lead operational performance and service improvements while supporting strategic initiatives and business-as-usual client services. Responsibilities include aligning service priorities with enterprise strategies, improving delivery models and processes, managing cross-functional demand and change, and establishing effective tools, metrics, and controls. The role also oversees and develops support teams, manages client and vendor relationships, contributes to project planning and implementation, and promotes accurate, timely service while managing resources and budgets. Candidates should have at least 10 years of experience in a complex, multi-stakeholder environment, including five or more years in a comparable senior role. Experience in operational support, performance management, project implementation, and financial services or technology is valuable, as is familiarity with wealth management record systems and data delivery. Strong leadership, communication, stakeholder management, analytical, and change-management skills are required, along with the ability to build high-performing teams and improve processes. Proficiency with Microsoft Office and tools such as Smartsheet or Power BI, and a sound understanding of financial industry compliance, are also desired.