Head of Supply Chain Operations Center (OCC)

The Company is seeking a Head of Supply Chain Operations Center to lead the transformation and ongoing operation of a central team overseeing the order-to-payment process. The role involves assessing existing processes, adapting established approaches to local requirements, and establishing clear responsibilities, standard procedures, and performance measures. The successful candidate will build and lead teams across order management, logistics, inventory management, and customer care, while serving as the primary operational contact for customers. Working across functions, they will resolve service issues, lead root-cause analysis, improve performance, and advance automation and digitalization. Candidates should have at least five years of leadership experience in operations, customer service, or order-to-payment processes, including a record of developing teams and leading operational transformation. Strong process management, standardization, KPI analysis, problem-solving, and stakeholder engagement skills are required, along with an understanding of the order-to-payment lifecycle and B2B customer service. Experience with ERP or CRM systems and data analysis tools is expected; logistics experience is an advantage. Fluency in Japanese, business-level English, and a bachelor’s degree or higher in a relevant field are required.