Vice President, Client Services

The Company is seeking a Vice President of Client Services to lead strategic client accounts, strengthen senior-level partnerships, and drive client satisfaction, retention, and account growth. The role provides strategic counsel across medical education and scientific communications programs and coordinates with cross-functional teams to deliver high-quality work. Responsibilities include identifying growth opportunities, supporting proposals and new business efforts, and developing account plans aligned with client needs. The Vice President will also lead and develop account teams, oversee budgets and profitability, and promote operational excellence and strong delivery practices. Candidates should have at least 10 years of experience in medical communications, medical education, or a healthcare agency environment, with demonstrated success leading pharmaceutical or biotechnology client relationships. The role requires experience developing high-performing teams and strong business development, financial management, and operational leadership skills. Excellent communication, presentation, and relationship-building abilities are essential, along with knowledge of industry trends and client priorities. Success will be measured by client satisfaction and retention, account growth and profitability, team development, new business contribution, and delivery quality.