Fractional Head of Creative Operations

The Company is seeking a Head of Creative Operations to build and lead the systems, workflows, and resource models that help a creative organization deliver high-quality work efficiently. Responsibilities include establishing operating models for varied creative projects, managing intake and prioritization, planning capacity and staffing, and leading the project management function. The role will improve processes, clarify ownership and approvals, manage external creative partners, and develop metrics to track workload, budgets, delivery, and operational health. It will also guide the responsible adoption of AI and emerging technologies, while partnering across teams to align creative work with business priorities and enable creative excellence. Candidates should have significant experience leading creative operations, production operations, or integrated project management in a complex organization or agency. Required strengths include building flexible operating models, resource and capacity planning, workflow design, budget and partner management, and developing project management teams. Applicants should understand the operational needs of performance marketing, brand campaigns, social, experiential, events, partnerships, and B2B advertising. Strong analytical, organizational, communication, and cross-functional leadership skills are essential, along with experience evaluating AI-enabled tools and a commitment to using operational structure to support—not constrain—creative work. Experience in both client-side and agency-side roles is preferred.