Managing Director, Technology Operations

The Company is seeking a Managing Director for Technology Operations to lead a groundbreaking initiative in the unification of its technology operations. The successful candidate will be responsible for forming and leading a new Technology Operations function that integrates cyber operations, physical security operations, and technology support into a single, cohesive organization. This role is pivotal in defining and implementing a new operating model, building a control system that does not currently exist in the market, and expanding services to meet the evolving needs of the business. The ideal leader will have a startup mindset, be customer-centric, operationally disciplined, security-driven, and a culture enhancer, with a strong background in technology operations, security, and enterprise-scale environments. Applicants for the Managing Director position at the company should have a Bachelor's degree in a relevant field, or an equivalent combination of experience and certifications, with at least 10 years of leadership experience in technology operations. A proven track record in 24/7 monitoring, incident response, and support capabilities, as well as experience in high-stakes incident and crisis response, is essential. The role requires a leader with a strong understanding of cybersecurity, infrastructure, and enterprise systems, and experience in building and evolving operational systems and capabilities. The candidate should be a product builder, with the ability to define vision, partner with engineers, and build solutions that meet the needs of the business. Strong leadership presence, decision-making skills, and the ability to communicate effectively with technical and business teams are also key attributes for this role.