Head of Crisis Management

The Company is seeking a Head of Crisis Management to lead and maintain its enterprise crisis management capability. The role will rapidly assess and escalate significant or emerging incidents, activate appropriate governance, and coordinate the organization-wide response while preserving executive and specialist owners’ accountability. The successful candidate will provide senior leaders with timely, decision-ready information on impacts, risks, response options, and recovery priorities. They will oversee coordination from initial escalation through stabilization, recovery, and post-crisis review, prioritizing the protection of customers, critical services, and business interests. Candidates should have at least 10 years of financial services experience, including a banking background, and at least eight years in management. Extensive experience in crisis management, operational resilience, business continuity, or a related discipline is required, along with the ability to work across technology, cybersecurity, operations, risk, compliance, legal, communications, and customer-facing teams. A university degree in a relevant field is required; a master’s degree in a business systems-related subject is desirable. Relevant certifications in crisis or emergency management, business continuity, operational resilience, risk management, or cybersecurity are also valued.