Chief Services Officer (CSO)

The Company is seeking a Chief Services Officer (CSO) to play a pivotal role in the organization's strategic evolution. The CSO will be a key member of the executive leadership team, with a broad mandate to advance operational excellence and organizational performance. This includes providing enterprise leadership across the company's diverse portfolio of services, assessment programs, technology, data resources, and member experience. The successful candidate will be responsible for ensuring effective execution, operational alignment, and continuous improvement, while also identifying opportunities to enhance processes and service delivery. Technology, data, and artificial intelligence will be integral to this work, and the CSO will be expected to have a strong understanding of how these elements can support the company's goals. Applicants for the CSO position at the company should hold a graduate degree in a relevant field and have a proven track record as an enterprise operations leader. The role requires a candidate with broad business acumen, experience in leading complex, multi-unit organizations, and a strong ability to translate strategy into execution. The ideal candidate will have a background in technology-enabled transformation and the ability to provide executive oversight of IT operations, systems, data, analytics, and emerging technologies. Exceptional emotional intelligence, interpersonal effectiveness, and the ability to build trusted relationships are also essential. The CSO will be expected to lead by influence, foster collaboration, and ensure that the company's services continue to deliver exceptional value to its members.