Vice President, Client Success Partners

The Company is seeking a Vice President, Client Success Partners to lead the team responsible for the day-to-day relationships with the largest OEM and captive-finance partners. The successful candidate will be tasked with building and owning the client success discipline, including account plans, client health assessments, and renewal execution. This role requires a leader who can proactively drive success for both the company and its clients, with a focus on client health, retention, and renewal outcomes. The VP will also be responsible for leading a team, setting clear career paths, and ensuring the team is equipped to deliver a consistent, data-driven experience to partners. Applicants must have a Bachelor's degree in a relevant field, with an MBA or advanced degree preferred, and a minimum of 15 years' experience in client success, strategic account management, or relationship management. The role demands a proven track record in owning a portfolio of strategic, high-revenue accounts, and experience in building a client success function from the ground up. Strong commercial acumen, executive presence, and the ability to lead across functions are essential. The ideal candidate will have a deep knowledge of automotive F&I products and dealer economics, and experience with work management platforms and AI-enabled productivity tools. The role also requires the ability to travel and a commitment to upholding the company's values and standards.