Interim Head of Application Support Greater London, United Kingdom Area + 1 more

The Company is seeking a Head of Application Support to govern and continuously improve its application services across SaaS platforms, legacy systems, and integrations. The role is responsible for service stability, security, compliance, and alignment with business needs, including standardizing support processes, monitoring performance, and improving user experience. The successful candidate will oversee IT service management practices, manage vendors and outsourced delivery, and ensure services meet agreed performance measures and contractual requirements. They will also manage application risks, support audits and security standards, partner with business stakeholders on change initiatives, and lead internal and outsourced teams while contributing to the evolution of digital services. Candidates should have significant leadership experience in application support, IT operations, or service delivery, along with a strong understanding of IT service management frameworks such as ITIL or equivalent. Experience managing complex application environments, including SaaS and legacy systems, integrations, third-party suppliers, and outsourced services is required. Applicants should be skilled in service monitoring, KPI management, operational improvement, and supplier governance, and have experience supporting global or multi-entity organizations. Relevant professional or technical qualifications are also required.

Hiring Company

Mace