Vice President of Product Support, Heavy Equipment

The Company is in search of a Vice President of Product Support for Heavy Equipment to lead its parts, service, technical training, and product support sales organizations. The successful candidate will be responsible for improving operational performance, growing parts and service revenue, managing expenses, and strengthening customer relationships. This executive will also play a critical role in advancing the company's safety culture, operational consistency, and long-term growth strategy. Key responsibilities include championing a company-wide safety culture, overseeing parts and inventory management, leading service operations, developing sales strategies, and enhancing technical services and training. The role demands a leader with a people-first approach, exceptional communication skills, and the ability to influence and align teams across a multi-location organization. Applicants for the Vice President of Product Support position at the company should have a minimum of 20 years' progressive leadership experience in parts, service, and product support operations, with a preference for those with a background in a major equipment OEM or competitive equipment dealership. The role requires a proven track record in implementing Lean, Six Sigma, and continuous improvement initiatives, as well as strong analytical capabilities for data-driven decision-making. The ideal candidate will have experience supporting customers across various industries, with a focus on enhancing productivity and reducing operating costs. A key aspect of the role is talent development, so the ability to recruit, coach, and develop leaders is essential. The Vice President will also be expected to collaborate with the executive team and OEM partners on strategic planning and to be willing to travel regularly within the assigned territory.