Cluster Head, Client Service Delivery & Business Growth, Police & Law Enforcement Vertical

The Company is seeking a Cluster Head to lead client service delivery and business growth in the police and law enforcement sector. The role involves managing strategic customer relationships, engaging senior stakeholders, and serving as the primary contact for key accounts. Responsibilities include leading and developing a team of Service Managers, monitoring performance and customer satisfaction, and identifying opportunities for cross-selling and account expansion. The Cluster Head will also oversee service quality, resolve critical escalations, coordinate issue resolution with internal teams, and address recurring service problems. Candidates should have at least 15 years of relevant experience in service management, customer success, client relationship management, or service delivery within IT or software product environments. Strong knowledge of analytics-based software and experience engaging senior government or law enforcement officials are required. Applicants should bring proven team leadership, performance management, commercial growth, stakeholder management, communication, and negotiation skills. Strong problem-solving abilities and willingness to travel extensively within the assigned cluster are also essential.