Senior Vice President of Customer Experience Greater Denver, CO Area

The Company is seeking a Senior Vice President of Customer Experience to lead how customers engage with the organization and to drive sustainable revenue growth. Responsibilities include overseeing membership sales, sponsorships, and customer development; building relationships with key customers; and improving the customer journey from initial engagement through renewal. The role also guides coordinated marketing, communications, and event experiences, supports foundation strategy and fundraising, and leads major campaigns and complex negotiations. As a member of the executive leadership team, the successful candidate will help shape organizational strategy, represent the organization with boards and the community, and develop customer-facing teams through coaching and data-informed accountability. Candidates should have at least 10 years of progressive leadership experience in sales, customer experience, marketing, events, or a related field, including success leading revenue-generating teams and initiatives. The role requires experience building high-value customer, donor, or key-account relationships and negotiating complex agreements, along with executive presence, public-speaking ability, and experience working with boards and senior leaders. Fundraising, budget management, cross-functional leadership, and using data to guide decisions are also important. Experience in a membership organization, nonprofit, or similar setting and familiarity with a customer relationship management system are preferred.

Hiring Company

Denver Metro Chamber of Commerce