Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to lead one of the largest public service operations in the country. The successful candidate will be responsible for the strategic and operational delivery of a social security system that serves a significant portion of the population. This critical role demands a leader with a strong focus on performance, who can ensure the effective delivery of services and outcomes while fostering a culture of kindness, respect, and inclusion. The COO will operate in a highly visible environment, subject to significant scrutiny, and must be adept at leading through complex change, demonstrating resilience, and a commitment to delivering person-centered services to vulnerable individuals. Applicants for the COO position at the company should have a proven track record in leading large-scale operational delivery functions and driving organizational transformation. The role requires extensive experience at the Board and Executive level, with a strong emphasis on leadership, managing a quality service, and delivering at pace. The ideal candidate will have experience leading large, geographically dispersed workforces and be adept at building high-performing, inclusive cultures. Responsibilities include providing strategic leadership for client services delivery, overseeing financial planning, and performance, and ensuring the organization is well-positioned to meet external expectations and accountability requirements. The COO will also be a key member of the Executive Team, contributing to the shaping of organizational strategy and the delivery of ministerial priorities in partnership with the government and other key stakeholders.