Vice President, Client Service Transformation Lead Greater Hong Kong Area

The Company is seeking a Vice President, Client Service Transformation Lead to shape and deliver a regional transformation agenda. The role involves building a prioritized roadmap and leading cross-functional initiatives from design through implementation, adoption, and transition to business-as-usual. Responsibilities include improving client lifecycle processes, designing scalable operating models, strengthening controls, and advancing digital, data, workflow, automation, and responsible AI solutions. The successful candidate will align regional needs with global teams, manage governance and change, and partner with risk and compliance stakeholders to deliver measurable outcomes. Applicants must have a bachelor’s degree and at least eight years of relevant experience in financial services, transformation, product ownership, program management, or business analysis. They should bring a record of delivering strategic change in complex, regulated environments, along with knowledge of the asset management client lifecycle and service operating models. Required capabilities include roadmap development, prioritization, process design, governance, implementation, benefits realization, stakeholder influence, analytical and executive communication skills, and strong digital fluency. Professional certifications and experience with client servicing, workflow, onboarding, automation, AI, or regional requirements across multiple markets are preferred.

Hiring Company

JPMorgan Chase & Co.