Assistant Vice President, Senior Production Support Specialist, IT Service Management Greater Kuala Lumpur, Malaysia Area

The Company is seeking a Senior Production Specialist with a focus on IT Service Management to join their technology operations team. This pivotal role is dedicated to ensuring the high availability, stability, and operational excellence of a diverse application portfolio. The successful candidate will be at the forefront of production support, service management, business continuity, and project delivery initiatives, working closely with regional teams, vendors, and stakeholders. Responsibilities include leading production support activities, monitoring service levels, resolving incidents, and driving continuous improvement. The role also involves leading business continuity exercises and supporting regulatory audits, with a strong emphasis on ITSM compliance and proactive risk management. Applicants for this role at the company should have a proven track record in production application support within large-scale financial or enterprise environments. Expertise in ITSM processes, including incident, problem, change management, and service request fulfillment, is essential. The ideal candidate will have strong analytical skills, the ability to coordinate cross-team activities, and experience in business continuity management. A commitment to continuous improvement, excellent interpersonal skills, and a proactive approach to operational resilience are also key requirements. The company values a collaborative and inclusive work culture, and the role offers the opportunity to be part of a community dedicated to excellence in technology operations.

Hiring Company

MUFG