Associate Vice President, Deputy Team Lead, Application Processing, Group Retail Operations Greater Kuala Lumpur, Malaysia Area

The Company is seeking an Associate Vice President, Deputy Team Lead for Application Processing in Group Retail Operations. The successful candidate will be responsible for streamlining processes to enhance operational efficiency, conducting internal reviews to ensure compliance, and assisting with data analysis to drive process improvements. Additionally, the role involves proactively managing customer and business unit feedback, leading operations-related projects, and coaching staff to maintain high standards of performance and service quality. The ideal candidate should have 5 to 10 years' experience in retail banking operations, particularly in credit and debit card operations, and a similar duration of team management experience. Strong skills in change management, including RPA and automation implementations, as well as excellent leadership, communication, and problem-solving abilities, are essential. Applicants for this role at the company should possess a Bachelor's degree and demonstrate a strong ability to multi-task, cope with change, and work effectively in a fast-paced environment. The role requires a candidate with a proven track record in driving process improvements, a proactive approach to managing customer and business unit interactions, and the ability to think critically and creatively when analyzing issues. The company is an equal-opportunity employer and values a diverse and inclusive workforce. The successful candidate will be part of a dynamic team that is dedicated to upholding the company's values and is committed to creating long-term value for customers and the community.

Hiring Company

UOB