Vice President, GS CXM, CX Culture & Governance Greater Kuala Lumpur, Malaysia Area

The Company is seeking a Vice President for GS CXM, CX Culture & Governance. The successful candidate will be responsible for working in tandem with the Head of CX Culture and Governance to create and implement strategic programs that drive customer-centricity. This involves close collaboration with a range of stakeholders to ensure the timely and effective execution of key initiatives, as well as the realization of projected benefits. The role also includes a focus on supporting governance related to CX program deliverables, ensuring that all activities are in line with the company's customer experience objectives. Applicants for the Vice President, GS CXM, CX Culture & Governance position at the company should have a strong background in designing and executing customer experience programs. The role requires a strategic thinker with the ability to work across the organization to embed a customer-centric culture. Experience in governance and a proven track record of delivering CX initiatives that meet business goals are essential. The ideal candidate will be a proactive and dynamic professional, capable of managing multiple projects and driving change to enhance the overall customer experience. A degree in a relevant field is required, and a background in CX or related industries is a plus.

Hiring Company

CIMB BANK BERHAD