Vice President, Process Management Specialist, Channel Greater Kuala Lumpur, Malaysia Area

The Company is seeking a VP, Process Management Specialist for its Channel. The successful candidate will be instrumental in driving operational excellence across the branch network, with a focus on process governance, advisory support, policy implementation, and continuous improvement initiatives. This role requires close collaboration with branches, business units, and support functions to ensure that operational processes are efficient, compliant, customer-centric, and in line with the company's risk management framework. Key responsibilities for the VP, Process Management Specialist include serving as the primary liaison and advisor on operational processes, driving continuous improvement initiatives, and providing guidance on operational queries and escalations. The role also involves supporting the implementation of new products, services, regulatory requirements, and system enhancements, as well as monitoring operational performance indicators and conducting root cause analysis on operational incidents. The ideal candidate will have a strong understanding of branch operations, operational controls, regulatory requirements, and banking processes, and experience in driving process improvement, change management, and operational transformation initiatives. Excellent communication, presentation, and interpersonal skills are essential, as is the ability to manage multiple priorities and deliver results in a dynamic environment.

Hiring Company

UOB