Vice President, Digital, Customer & Commercial Platforms Greater Miami, FL Area

The Company is seeking a Vice President for Digital, Customer, and Commercial Platforms to lead the execution of its digital transformation initiatives. The successful candidate will be responsible for driving the modernization of digital capabilities to ensure a seamless, scalable, and premium customer experience. This role involves translating product strategy and business priorities into technology delivery plans, as well as overseeing the engineering and operational performance of digital, CRM, and reservation platforms. The VP will also be tasked with delivering an integrated customer platform ecosystem, establishing engineering and platform excellence, and driving operational reliability and service performance. Applicants must have a Bachelor's degree in a relevant field, with a preference for a Master's degree, and at least 12 years' of progressive experience in technology leadership. A minimum of 5 years' in a senior technology leadership role is required, along with a proven track record in leading engineering and platform delivery teams. The ideal candidate will have a strong understanding of digital transformation, system integration, and operational excellence, and experience in customer-intensive industries such as hospitality, travel, or luxury services. Key competencies include strong technology and engineering leadership, the ability to lead both strategy and operational delivery, and a focus on stakeholder management and executive communication. Success in this role will be measured by the delivery of digital transformation initiatives, the performance of digital and commercial platforms, and the impact on customer experience and business outcomes.

Hiring Company

The Ritz-Carlton Yacht Collection