Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to lead business operations and translate leadership’s vision into priorities, plans, and measurable execution. The role oversees multiple business functions, strengthens leadership accountability, and builds reliable reporting, analytics, and performance dashboards to guide decisions. Responsibilities include managing budgets, forecasts, staffing models, and acquisition performance; improving the client journey; and evaluating technology and process changes through measured implementation. The COO will also develop department leaders, address operational challenges, and provide strategic recommendations while ensuring agreed decisions are carried out. Candidates should bring proven operating leadership across multiple functions, with responsibility for financial performance, staffing, and execution, as well as evidence of building or materially improving an operational capability. Strong commercial and financial fluency is required, including experience with acquisition and conversion metrics, budgeting, forecasting, labor models, and variance analysis. The role calls for direct, compassionate leadership, sound judgment, and the ability to challenge senior leaders constructively and follow through. Experience in plaintiff personal injury, mass tort, legal, or consumer-service businesses is preferred; experience as an operating-system integrator is an advantage.