Chief Operating Officer (COO), Senior Living Care Technology

The Company is seeking a Chief Operating Officer to build the operating and growth infrastructure needed to scale a care-technology business. The role will translate strategic vision into operating plans, performance measures, and accountability structures across the organization. Responsibilities include leading customer implementation, onboarding, support, and service delivery, while overseeing budgets, forecasts, and resource allocation in partnership with finance leadership. The COO will establish a growth operating cadence, strengthen customer operations, improve unit economics, and prepare the business for go-to-market expansion. Candidates should have hands-on operating experience in a SaaS business, ideally in a venture-backed or growth-stage environment, with familiarity with recurring revenue metrics and customer lifecycle management. Experience in healthcare technology, senior living technology, or electronic health record platforms is advantageous. The role calls for a practical, results-oriented leader comfortable building processes, systems, and performance management infrastructure during rapid growth. A bachelor’s degree in business, finance, operations, healthcare administration, or a related field is required; an MBA or other relevant advanced degree is preferred.