Vice President, Content Design Greater New York City, NY Area

The Company is seeking a Vice President for Content Design in Digital Channels. The successful candidate will be responsible for elevating user engagement through strategic content design, with a focus on fostering inclusive and intuitive digital experiences. This role involves developing and executing content plans that ensure inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. The VP will lead important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Expertise in content design and content architecture is essential, as is the ability to create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Applicants must have a minimum of 5 years' experience in content design, editing, writing, strategy, process, and architecture, particularly in the context of digital products and platforms. The role requires the ability to design effective content architecture, organize and structure content for enhanced user experience, and have a deep understanding of content platforms and their impact on user experience. The ideal candidate will be an expert in written and verbal storytelling, with extensive experience in facilitating workshops for product and experience design. Advanced technical literacy and the ability to champion inclusive language for a diverse audience are also key qualifications. Preferred skills include experience in information architecture, running content experiments, and a proven track record of aligning across teams and stakeholders.

Hiring Company

JPMorgan Chase & Co.