Vice President, Technology Service Desk & On-Site Support Greater Orlando, FL Area

The Company is seeking a Vice President for Technology Service Desk and On-Site Support. The successful candidate will serve as the senior leader of the desktop support team, setting the standard for exceptional client service. This role requires a professional with a strong background in desktop support, including a lead role in a large environment for at least 10 years. Key responsibilities include hardware break-fix, software installation, and troubleshooting, as well as management of Microsoft Windows 11 and Mac OS. The VP will also be involved in service management, remote support, and customer service, and will oversee inventory management with occasional local travel. To excel in this position, candidates must have a proven track record in desktop support and a deep understanding of the technical aspects involved. The role demands a leader who can inspire and guide the team to deliver the highest level of service. Experience with Service Now and a strong focus on customer service are essential. The ideal candidate will be adept at problem-solving, have excellent communication skills, and be able to work effectively in a fast-paced, dynamic environment. A background in a similar role within a large, technology-driven organization is highly valued.

Hiring Company

BNY