Managing Director Greater Phoenix, AZ Area

The Company is seeking a Business Director for a key client account. The successful candidate will be responsible for the strategic and operational management of this large account, which involves leading a team across two service delivery centers. This role demands a seasoned professional with a proven track record in people management, business development, and P&L responsibility. The Business Director will be tasked with anticipating client needs, identifying new business opportunities, and ensuring the delivery of high-quality services that meet or exceed client expectations. Senior-level client engagement and consultative skills are essential, as is the ability to work closely with operations to foster a culture of collaboration, accountability, and continuous improvement. Applicants for the Business Director position at the company should be adept at leading a client through all phases of the sales cycle, from RFP to contract close, and be capable of explaining technical concepts to a non-technical audience. The role requires a strategic leader who can instill a growth culture, both within the sector and in client relationships. The ideal candidate will have a Bachelor's degree (advanced degree is a plus), at least 10 years' of experience in a national or global customer service, outsourcing, or professional services environment, and a minimum of 5 years' in business development. The role also involves significant P&L management responsibility, so a clear understanding of how business decisions impact financial performance is crucial. The Business Director will be expected to travel as necessary and must be committed to the values of innovation, authenticity, and integrity.

Hiring Company

RR Donnelley