Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer to lead business operations across multiple functions and translate leadership’s vision into clear priorities, plans, and measurable execution. The role oversees department leaders and drives accountability, decision-making, and operational improvements. Key responsibilities include completing business reporting and analytics, connecting performance measures across functions, and overseeing acquisition economics, budgeting, forecasting, and cash-flow visibility. The COO will also advance the client experience, assess technology and process improvements, and develop leaders while ensuring agreed plans are carried out. Candidates should bring proven senior operating leadership, including responsibility for financial performance, staffing, department leaders, and execution across multiple functions. They should demonstrate experience building or materially improving operational capabilities, along with commercial and financial fluency in acquisition, conversion, budgets, forecasts, labor models, and variance analysis. The role calls for direct, compassionate leadership, sound judgment, and the ability to challenge senior leaders constructively and follow through on decisions. Experience in plaintiff personal injury, mass tort, or another legal or consumer-service business is preferred; experience as an operating-system integrator is an advantage.